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          McGrath Acura Of Westmont has 1 locations, listed below.

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            Business ProfileMcGrath Acura Of Westmont

            New Car Dealers
            BBB accredited business

            Contact Information

            400 E Ogden Ave

            Westmont, IL 60559-1203

            Visit Website
            (630) 323-8200

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            Customer Reviews

            3/5

            Average of 2 Customer Reviews

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            Customer Complaints

            10 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/1/2000

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            400 E Ogden Ave, Westmont, IL 60559-1203
            BBB File Opened:
            7/29/1998
            Years in Business:
            39
            Business Started:
            10/9/1985
            Business Started Locally:
            10/9/1985
            Business Incorporated:
            10/9/1985
            Accredited Since:
            10/1/2000
            Type of Entity:
            Corporation
            Number of Employees:
            55
            Alternate Business Name
            • McGrath Automotive, Inc.
            • McGrath Acura
            Related Businesses
            Business Management
            • Ms. Karen Rocush, Office Manager
            • Mr. Michael McGrath, Owner
            Contact Information

            Principal

            • Ms. Karen Rocush, Office Manager

            Customer Contact

            • Ms. Karen Rocush, Office Manager
            Additional Contact Information

            Fax Numbers

            • (630) 371-6398
              Primary Fax

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            09/13/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Purchased a vehicle from McGrath on 8.22. Was getting conflicting information about Mcgrath Advantage Auto Plan where on 8/21 told this was optional and didn't need to purchase this option but on day of purchase told that we had to purchase this plan. This plan is essentially a extended warranty and pre payment of oil changes. From my understanding of Illinois Statutes we are allowed cancellation of such programs within 30 days of purchase if no service has been provided with a full refund minus any cancellation fees. Contacted the dealership on September 10th and they refused to cancel the program because it was an 'Add on'.. This seems to conflict what the statue states.Can provide documentation upon receiving contact from BBB
            Read More
            Read 9 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Anna B

            05/11/2024

            Women buyers and service customers beware of McGrath Acura of Westmont Shocked to see how McGrath Acura has changed for the worse!!!This was not the case till 2019, but with the pandemic McGrath Acura of Westmont has broken every business rule, especially targeting women and anyone they can take advantage of. Bill of sale has fake charges, warranty ignored, and service cars sabotaged (oil spills) just to get more business. New Michelin tires swapped to older ******** and Service charges more than what is listed on the website. If a complaint is put they pretend to fix, just to close the case but then do nothing. The Customer relations manager complains that the cost of groceries has gone up so they have to charge more. Yes, but be honest, increase the charge upfront and dont use creative accounting many women are engineers and all women can count too.
            Read 1 More Customer Review

            Local BBB

            BBB of Chicago & Northern Illinois

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