Business ProfileforFifth Third Bank - W. Madison
Current Alerts For This Business
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.
On March 9, 2020 the Consumer Financial Protection Bureau (CFPB) filed a suit alleging Fifth Third took unauthorized actions, specifically: opening deposit accounts in consumers’ names; transferring funds from consumers’ existing accounts to new, improperly opened accounts; issuing credit cards; enrolling consumers in online-banking services; and opening lines of credit on consumers’ accounts. The actions are alleged to be a result of a "cross-sell" strategy to increase the total number of products and services the business provides to existing customers.
The suit seeks to permanently enjoin the business from the actions listed in the suit, as well as rectify any issues with affected consumers and pay a civil financial penalty.
At-a-glance
This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.
Related Categories
Overview
Business Details
- Headquarters
- 800 W Madison St, Chicago, IL 60607-2630
- Headquarters
- Fifth Third Center, Cincinnati, OH 45263-0001
- BBB File Opened:
- 9/7/2000
- Years in Business:
- 113
- Business Started:
- 1/2/1911
- Business Started Locally:
- 1/2/1911
- Business Incorporated:
- 8/23/1995
- Accredited Since:
- 4/1/2013
- Type of Entity:
- Corporation
- Hours of Operation
Primary
- M:
- 8:00 AM - 5:30 PM
- T:
- 8:00 AM - 5:30 PM
- W:
- 8:00 AM - 5:30 PM
- Th:
- 8:00 AM - 5:30 PM
- F:
- 8:00 AM - 6:00 PM
- Sa:
- 9:00 AM - 2:00 PM
- Su:
- Closed
- Business Management
- Ms. Doria Koros, Corporate Secretary
- Mr. Mark Hoppe, President & CEO
- Mrs. Lyndsie Ferrante, Regional Manager
- Contact Information
Principal
- Mrs. Lyndsie Ferrante, Regional Manager
Customer Contact
- Mrs. Lyndsie Ferrante, Regional Manager
- Additional Contact Information
Fax Numbers
- (847) 653-0080Primary Fax
- (773) 772-0487Other Fax
Phone Numbers
- (800) 795-2372Other Phone
- (773) 772-4500Other Phone
- (847) 653-0080
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