We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Midwest Express Clinic has 42 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileMidwest Express Clinic

            Urgent Care Clinic
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            40 75th St

            Willowbrook, IL 60527-2325

            Visit Website
            (630) 581-5372

            Business hours

            8:00 AM - 6:00 PM
            Business Hours
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 11 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            37 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/10/2023

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

             Midwest Express Clinic provides medical care across a wide range of medical services. Services include examination & treatment for Illnesses, Injuries, Medical Procedures, Skin & Rashes, Chronic & Preventative Care, Pediatrics, Sexual Health, Physicals, Diagnostic Testing & Imaging, Shots & Immunizations, Lab Tests, COVID-19 and more. 

            Business Details

            This is a multi-location business.

            Find a Location

            Midwest Express Clinic has 42 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              40 75th St, Willowbrook, IL 60527-2325
              BBB File Opened:
              6/24/2014
              Years in Business:
              11
              Business Started:
              8/7/2013
              Business Incorporated:
              8/7/2013
              Accredited Since:
              11/10/2023
              Type of Entity:
              Corporation
              Alternate Business Name
              • Midwest Express Care 2 Inc.
              Hours of Operation

              Primary

              M:
              8:00 AM - 8:00 PM
              T:
              8:00 AM - 8:00 PM
              W:
              8:00 AM - 8:00 PM
              Th:
              8:00 AM - 8:00 PM
              F:
              8:00 AM - 8:00 PM
              Sa:
              8:00 AM - 6:00 PM
              Su:
              8:00 AM - 6:00 PM
              Business Management
              • Milap Shah, President
              Contact Information

              Principal

              • Milap Shah, President
              Additional Contact Information

              Fax Numbers

              • (630) 568-3247
                Primary Fax
              • (779) 236-4095
                Other Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              37 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/09/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Answered
              I was charged $150 on my ***** credit card on 11/8 for a visit on Oct 19. Before the charge I did not receive an email about my billing statement. I called the billing department and they could not find my account at all using my legal name, my phone number, my birthday nor my social security number, so they could not even check why I was being billed. I request a full refund to my credit card.
              Read More
              Read 36 More Complaints

              Customer Reviews

              11 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jill B

              07/09/2024

              I brought my 11-year-old daughter in after a fall during cheerleading with a suspected concussion. At triage, they seemed to think she was there for a ****** lip even though I repeated that I was concerned about her disorientation. Once we could finally see the provider (who was quite nice and seemed to know what she was doing), she spent less than 5 minutes with my daughter and said she needed to be immediately seen in an ER. I received a bill for $309.99 for less than 5 minutes with the provider. That is predatory. They did not treat her, just referred her (and I felt like I needed to shepherd her case through the front desk and triage. Besides the provider, there was no sense of urgency which there should have been). As a side note: My daughter was seen at Lutheran General in the *** admitted, and given a CT scan and the bills for those things were less than the 5-minute encounter.

              Midwest Express Clinic Response

              07/10/2024

              Dear ****,Thank you for bringing this to our attention. We sincerely apologize for the experience you and your daughter had at our clinic. It is our priority to ensure that every patient receives prompt and attentive care, and we regret that this was not the case during your visit.We understand your concern regarding the billing and the care received. Please know that we take these matters very seriously. To address your billing concern, we would like to investigate this further. Could you please reach out to our patient advocate team *************) so we can look into this matter and find a resolution?Your feedback is invaluable to us as we strive to improve our services. We hope your daughter is recovering well, and we appreciate your understanding and patience.
              Read 10 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.