Business ProfileforOWC

I purchased one of there batteries for my a1286 MacBook Pro, battery worked for about a year then started swelling. The battery failed catastrophically and damaged other components on the laptop. I reached out to customer service with photos and explained the failure, I asked them to cover the damage to the computer by the defective battery because the battery should not fail like this at any point in its life cycle. I asked them to cover damaged and I would pay for a new battery beings this one was just outside the warranty period, they essentially told me thanks for letting us know but you can go pound sand and stated they were not going to replace my battery (I asked about covering the damage to the computer caused by their defective battery). Its as if they werent listening or hearing me out at all. Im disappointed and I would leave zero stars if possible, this company does not take care of its customers, this defective battery could have burst and went up in flames potentially harming someone. I would advise taking your business elsewhere, definitely do not buy replacement batterys from OWC. The battery was never great to begin with and ended up swelling, causing damage to my computer. For such a large company it would be nothing to repair the damage caused by there defective product (maybe 150$ in damage) its a shame to see they treat their customers in this fashion. I will never buy another OWC product again, had they offered to give me any help on this (even paying a small fraction) then I would not be here writing this review. They would also still have earned me as a *********** summary, STAY AWAY FROM **********************!

Hi Chad, thanks for reaching out about this. At this time under your information I am able to find only one order for a battery, made in March 2020. While we do warranty our batteries for 1 year from date of purchase, and we are always willing to make some exception when a failure is near to the warranty expiration date, 3 years past warranty expiration is far too long to make any exception. We are very sorry for any inconvenience this may have caused.