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          Ed Martin Chrysler Dodge Jeep RAM has 1 locations, listed below.

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            Business ProfileEd Martin Chrysler Dodge Jeep RAM

            New Car Dealers

            Contact Information

            2109 E 53rd Street

            Anderson, IN 46013-3103

            Visit Website
            (877) 698-2135

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            2109 E 53rd Street, Anderson, IN 46013-3103
            BBB File Opened:
            4/10/2017
            Business Incorporated:
            7/28/2011
            Type of Entity:
            Corporation
            Alternate Business Name
            • Ed Martin 236, Inc.
            Business Management
            • Mr. Brian Burke, General Manager
            • Ms. Julie Van Ameyde, Reputation Manager
            Contact Information

            Principal

            • Ms. Julie Van Ameyde, Reputation Manager

            Customer Contact

            • Mr. Brian Burke, General Manager
            • Ms. Julie Van Ameyde, Reputation Manager
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/26/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Brought my vehicle (2021 Dodge Durango Citadel) here multiple times for work now as it was sold as a certified used vehicle. The entertainment package for the vehicle continues to not work or be operational and functional. The vehicle is now back for the 4th time in less than 40 days.The last time that I brought the vehicle into the dealership they gave me a courtesy vehicle and I signed a rental agreement. Unfortunately, I was involved in an accident the day after I picked the vehicle up due to icy roads and the vehicle slid into a round about damaging the tires and front end. I filed a claim with ***** and provided the claim # to Ed ********************** and their staff along with my adjustor's information.My vehicle has been ready for pickup now for almost 10 days and they state they will not release my vehicle as is their policy until they get clearance from Gecio (Which my agent and his boss have stated IS complete).Further, I carry the highest coverage possible and offered via state maximum's with FULL COVERAGE and ******* / ******* coverage. I never agreed to this so called "policy" / was made aware of it OR signed anything per the rental agreement that states this policy. I returned the rental vehicle to them the day the claim was made so they have their property already and are illegally withholding mine. They also further continue to pretend as they have no idea what is happening or when and why it is being delayed and when I mention names of the people I have been dealing with to the now GM, *********************. When I called today ( I was yet again told the vehicle is cleared and ready for pickup) only to get a call back from an ****** in the service department stating the vehicle cannot be released.This has become ridiculous and now unacceptable to the point that I am going to have to pursue further action. They have treated me as though I am a criminal due to crashing a rental vehicle and withheld my property as what feels like retaliation and blackmail.
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            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Keyon J

            06/26/2022

            They sold me a dud car. I got the car end of august of 2021 and been having problems Seinfeld November of 2021. The problem consist of the vehicle stopping in the middle of me driving and I have videos of it doing so. I called them told them about it multiple times payed money for it to get towed to the dealership and they sent it back twice saying that there was nothing wrong with the car. Ive had a new alternator put in and got the battery checked and they battery is in perfect condition. I havent drove my car since February of 2022 and still making payments on it because of the problems I have had. I called them recently to asked if I can get released from my contract and they take the vehicle back and they are claiming they cant do that when they can. Ive talked to the finance people who Im making the payments through and also told them the problems and they are the ones that keep telling me to have them (the dealership) take the car back. The dealership keep trying to make me pay towing to get sent to service when I did that twice and got it looked at at other places as well. They are not coming up with other solutions and I want them to take that car back because that car is a safety hazard for mine and others safety and I dont feel safe driving it anywhere. Also to mention my mother also talked to the dealership and she got hung up on twice by two different people.

            Ed Martin Chrysler Dodge Jeep RAM Response

            06/27/2022

            I am sorry you are having issues with your car. Our records do not indicate you have been charged for any parts or labor since you took delivery. There is no documented complaint of the vehicle stopping while driving. Please contact me at your earliest convenience to discuss. I am going to try attempt to reach you at the phone number on file. *************************, Service Manager

            Ed Martin Chrysler Dodge Jeep RAM Response

            06/27/2022

            I am sorry you are having issues with your car. Our records do not indicate you have been charged for any parts or labor since you took delivery. There is no documented complaint of the vehicle stopping while driving. Please contact me at your earliest convenience to discuss. I am going to try attempt to reach you at the phone number on file. *************************, Service Manager

            Local BBB

            BBB Serving Central Indiana

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