We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Armadillo has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Armadillo

              1400 Main St Unit 164 Clarksville, IN 47129-3117

            Business ProfileArmadillo

            Home Warranty Plans

            Contact Information

            1400 Main St Unit 164

            Clarksville, IN 47129-3117

            Visit Website
            Email this Business
            (502) 653-2011

            Customer Reviews

            2.67/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 3

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Armadillo is a subscription-based home warranty provider for homeowners and landlords. Appliances and major systems in a home will inevitably break down, it comes with the territory of home ownership. Our plans cover the costs of repairs or replacements and we coordinate service appointments. Armadillo is a tech enabled company that exists to make this process effortless. It’s a new age of home warranty.

            Products & Services

            Home warranties, Residential service contracts

            Business Details

            Location of This Business
            1400 Main St Unit 164, Clarksville, IN 47129-3117
            Email this Business
            BBB File Opened:
            8/2/2021
            Years in Business:
            3
            Business Started:
            2/9/2021
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Armadillo Home Solutions, LLC
            Business Management
            • Mr. Tyler N. Thompson, VP. Growth & Development
            • Kelsey Cunningham, Principal
            Contact Information

            Principal

            • Mr. Tyler N. Thompson, VP. Growth & Development
            • Kelsey Cunningham, Principal

            Customer Contact

            • Kelsey Cunningham, Principal
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Home warranties

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/11/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            This warranty was a Commissary from the seller on June 2024 when I purchased this home. I was denied a service call back on my water heater. Then the company tried processing my credit card on multiple occasions. The supervisor of the claims department stated that it was done in error but I still received multiple email stating that my card is trying to be processed. No one will answer the phone when I called and the two times that I reached someone they told me that I would receive a call back which I never did. From the email of the Claims Department she told me that I should've received a free call back which I never did and now I'm receiving emails stating that my card is trying to be processed again and that my coverage will be terminated
            Read More
            Read 2 More Complaints

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Dilani B

            11/15/2024

            I was very disappointed. They change their rules. I had a plumbing problem and I put in a ticket. I had to get it fixed soon and they did not pay anything saying that I had not got approval. I did I got a text from someone saying they would pay $350. Then a lady named Tequila informed me that I had not informed them. I had coverage for the last two months. They do not cover everything they nit pic and hassle you. I would NOT recommend them at all

            Armadillo Response

            11/20/2024

            We are in receipt of the complaint filed by Ms. Bradley and regret to learn of her dissatisfaction. Armadillo is truly sorry that our service did not meet your expectations. Great customer service is core to our mission, and I apologize we did not meet this expectation with your plumbing issue. We take customer complaints seriously and work to resolve them as best we can. In response to this complaint, a member of Armadillo’s Claims Department conducted a detailed investigation of the issue and as a result refunded the service fee associated with Ms. Bradley’s denied claim. Unfortunately, the customer’s policy clearly states that “we will not pay for any services or parts provided without our prior authorization” and Ms. Diva’s repairs were completed prior to her opening a claim and requesting authorization. For future claims, please contact us prior to having any repairs completed and we would be happy to review for authorization and/or reimbursement. We trust this response satisfactorily resolves the customer’s concerns. We appreciate you bringing this matter to our attention and allowing us to respond. We welcome the customer to reach out to us with any further concerns.
            Read 2 More Customer Reviews

            Local BBB

            BBB serving Greater Kentucky and South Central Indiana

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.