135 Customer Reviews
Review from Joan M
3 stars11/14/2024
It works great until theres a problem. Very poor customer service. Rude employee answers the phone with snarky barks and condescending replies. Very frustrating when theres a mechanical issue with tension. Theres no one to speak to . They provide generic videos without the one on one support. There are virtually zero technicians available to fix an industrial sewing machine. I feel quite stuck with a very expensive machine that Im unable to repair or get guidance to walk through the issues. No one returns emails or calls. Its all automated responses and generic video.
Sailrite Enterprise, Inc. Response
11/15/2024
Hi, We are very sorry that we could not get you the service that you deserve. We are here to help but it is true we work via email with support videos. We find videos to be far more helpful than trying to detail a process over the phone. As they say, pictures say a thousand words. I have looked at the support cases and it truly looks like you are not receiving our emails. The most important one was where our head technician asked these questions that would allow us to gain some insight:
"Hello ****,
Thank you for reaching out to us. To best help we would like to ask if you send photos for us to review. Photos of the stitching and the machine threaded, showing the issue as described will be helpful. Upon receipt, we will be better able to assess the situation and will contact you back with further instructions."
This response to your initial email was sent October 1st at 3:36PM. Is it possible that we did not get your return reply? Could you please try to send it again so we can help? Right now the case is just sitting open waiting for answers to our service questions. We are certainly happy to help but we need a starting point to provide the most relevant support. Our guess is that this is something very simple. But simple issues with tension can be hard to locate. So we will always start with things like threading and photos of various things.
I have attached myself to the case email so that I can monitor it and the information that you supply. We will get this solved for you!
Review from Carolyn D
5 stars02/23/2024
I love love my fabric. Im in the process of making cushions for my kitchen chairs. Yes, even though it was on sale I spent more than l lnormally would have. But the quality of the fabric is superb! Ill definitely shop here againReview from Bob S
5 stars01/29/2024
- The stitch length thingy is great for setting and maintaining uniform stitch length. - The heavy balance wheel is great for very slow manual sewing. I have successfully repaired a sleeve for my jib where the machine sewed through 4 layers of Sunbrella and 2 layers of webbing. All of it old material so it was stiff. The machine simply walked over it all laying down a perfect stitch, forward and backward.Review from John L
5 stars01/26/2024
The Worker B upgrade adds significant control to my LSZ-1 Ultrafeed. I'm looking forward to using it for my first sailmaking project. I am very pleased with the detailed instructional videos and excellent customer service provided by ****************. There is no comparable company when it comes to sewing products.Review from Bob F
5 stars01/13/2024
Great products, great quality, great pricing and very fast shippingReview from Betty F
5 stars01/02/2024
Excellent service and quality of fabric. Would do it again!Review from Ezra M
4 stars12/23/2023
Super great sewing machine! Very versatile. Has good low end control and can easily see through most tougher fabrics. The electronic unit that you plug the pedal and power supply into is a little floppy and feels slightly unstable but other than that I have no complaints!Review from Diane H
5 stars12/11/2023
I purchased the Sailrite Deluxe Fabricator industrial sewing machine and LOVE it. It has many unique and interesting features and is powerful. I'm mainly using it for canvas products like our houseboat canvas repair and new rear deck enclosure, porch canvases for our deck system at our homestead/mini-farm, purses, bags, etc. I noticed a few people thinking this machine is a bit pricey. If you start shopping around for any sewing machine worth it's own weight, you'll find that this is a bargain. Payback on this machine for any vertical canvas work, like I mentioned above is about 1 month. It's quite expensive for new houseboat (yacht) canvases, as BOAT means, "Bring on Another Thousand." After I complete all the vertical canvas work, I have some new upholstery covers for outdoor furniture, some ********* deck furniture canvas-work; rolling lounge hammock chairs, a deck enclosure for winter, golf cart enclosure for winter, and probably another for the tractor to keep off the summer pests in the field. With this industrial sewing machine, creativity is only limited by your imagination! I even have some rugs in the works.Not only is the Sailrite Fabricator sewing machine wonderful, Sailrite has some of the BEST videos that I've ever seen. Most are boat and upholstery-related. When I finish my golf-cart and tractor enclosures, I'm going to send them some pictures. Hopefully it will inspire other people to get adventurous with canvas enclosure projects.Sailrite Enterprise, Inc. Response
12/12/2023
Thanks so much for the kind review!Review from Debbie C
5 stars12/04/2023
The fabric is exactly what I wanted ~ that being said, I did order a sample before jumping in and purchasing 5 yards !!!! It was a relatively quick process from ordering to receiving. Can't wait to get the fabric to our upholsterer! I love fabric and the way a few yards of fabric can change ************** of a room. I will definitely purchase again from Sailrite!Review from Michel G
5 stars12/01/2023
Trs bon outil trs satisfait du rsultat de mes travaux merci
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