Business ProfileforSailrite Enterprise, Inc.
At-a-glance
Customer Complaints
2 complaints closed in last 3 years
1 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 2390 E 100 S, Columbia City, IN 46725-9800
- BBB File Opened:
- 10/5/2005
- Years in Business:
- 55
- Business Started:
- 1/1/1969
- Business Incorporated:
- 12/28/1992
- Accredited Since:
- 5/18/2018
- Type of Entity:
- Corporation
- Alternate Business Name
- Sailrite Enterprises
- Business Management
- Mr. Matt Grant, Vice President
- Mrs. Hallie Grant, President
- Contact Information
Principal
- Mr. Matt Grant, Vice President
Customer Contact
- Mr. Matt Grant, Vice President
- Additional Contact Information
Fax Numbers
- (260) 818-2005Primary Fax
Phone Numbers
- (800) 348-2769Other Phone
- (260) 818-2005
Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
135 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Joan M
3 stars11/14/2024
Sailrite Enterprise, Inc. Response
11/15/2024
Hi, We are very sorry that we could not get you the service that you deserve. We are here to help but it is true we work via email with support videos. We find videos to be far more helpful than trying to detail a process over the phone. As they say, pictures say a thousand words. I have looked at the support cases and it truly looks like you are not receiving our emails. The most important one was where our head technician asked these questions that would allow us to gain some insight:
"Hello ****,
Thank you for reaching out to us. To best help we would like to ask if you send photos for us to review. Photos of the stitching and the machine threaded, showing the issue as described will be helpful. Upon receipt, we will be better able to assess the situation and will contact you back with further instructions."
This response to your initial email was sent October 1st at 3:36PM. Is it possible that we did not get your return reply? Could you please try to send it again so we can help? Right now the case is just sitting open waiting for answers to our service questions. We are certainly happy to help but we need a starting point to provide the most relevant support. Our guess is that this is something very simple. But simple issues with tension can be hard to locate. So we will always start with things like threading and photos of various things.
I have attached myself to the case email so that I can monitor it and the information that you supply. We will get this solved for you!
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