We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Glenbrook Dodge, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Glenbrook Dodge, Inc.

              100 W Coliseum Blvd Fort Wayne, IN 46805-1006

              BBB Accredited Business

            • Glenbrook Dodge, Inc.

              200 Granstand Way Fort Wayne, IN 46805

              BBB Accredited Business

            Business ProfileGlenbrook Dodge, Inc.

            New Car Dealers
            Multi Location Business
            BBB accredited business

            Contact Information

            100 W Coliseum Blvd

            Fort Wayne, IN 46805-1006

            Visit Website
            (260) 484-1533

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            12 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/28/2015

            Years in Business: 45

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            This is a multi-location business.

            Find a Location

            Glenbrook Dodge, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Glenbrook Dodge, Inc.

                100 W Coliseum Blvd Fort Wayne, IN 46805-1006

                BBB Accredited Business

              • Glenbrook Dodge, Inc.

                200 Granstand Way Fort Wayne, IN 46805

                BBB Accredited Business
              Location of This Business
              100 W Coliseum Blvd, Fort Wayne, IN 46805-1006
              BBB File Opened:
              7/24/1984
              Years in Business:
              45
              Business Started:
              1/15/1979
              Business Started Locally:
              1/1/1979
              Business Incorporated:
              1/8/1979
              Accredited Since:
              5/28/2015
              Type of Entity:
              Corporation
              Alternate Business Name
              • Glenbrook Dodge Chrysler Jeep
              • Alfa Romeo Fiat of Glenbrook
              • Glenbrook Automotive Group
              • Glenbrook Collision Center
              Related Businesses
              Business Management
              • Mr. Douglas McKibben, President/Owner
              • Mr. Ryan Campbell, CFO
              • Mr. Ryan Tuttle, General Sales Manager
              Contact Information

              Principal

              • Mr. Ryan Campbell, CFO
              • Mr. Ryan Tuttle, General Sales Manager
              Additional Contact Information

              Fax Numbers

              • (866) 804-3838
                Primary Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              12 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/04/2024

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Answered
              Date of Transaction: 3/23/24 What the business committed to provide you: Sale of a Grand Cherokee L Limited at the advertised and confirmed price of $******. What the nature of the dispute is: The dealership claimed the price was a mistake. Even after agreeing to charge the advertised price, they added over $*** of charges that were never discussed and not included in the advertised price. Finally, it appears they were attempting to overcharge us on sales tax. Whether or not the business has tried to resolve the problem: The manager never addressed the issue with us at the dealership. I have sent letters to two separate emails and have not received a response. If the issue involves advertising, when and where the ad was seen or heard: The ad was on the dealership website and other websites like CarGurus. Please see attached letter sent to the dealership and supporting documents such as the add and purchase order.
              Read More
              Read 11 More Complaints

              Customer Reviews

              6 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              matt P

              04/05/2024

              So I would file a complaint but it wouldnt get me anywhere, this dealership has become solely about the almighty dollar and standing behind what they sell is non existent.I recently purchased a suv for ****** plus and has been a total pain since.For starters it was missing the tpms sensors they told me put air in it will be ok nope they were gone,I did take it back the following week and have them put them in but their service department couldnt program them.Next I noticed a noise from the drivetrain it is very faint when it warms up but more distinct upon start up had them listen for that nothing they could hear until I came back and pointed it out and got the oh I do hear that.This vehicle has been in the shop three times since I bought it in feburary of 2024 and I would highly not recommend friends family or anyone deal with them.POOR SERVICE I could go on but hope this helps someone so they dont get taken for a ride like I did.
              Read 5 More Customer Reviews

              Local BBB

              BBB Serving Northern Indiana

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.