ComplaintsforYes! Automotive Inc.

• Initial Complaint

  03/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is third to fourth time i have had issues with them now for third time my tie rod broke i called them to tow it i own the vehicle I bought it from them for ****** almost a year ago four different occasions it has broke down this time it ran me into pole they told me I did damage to under body myself and ran into a pole then tie rod broke no way it broke on me i ran into a pole now they say they won't fix it at all i deserve compensation from them after telling me the last man they had work on tow rod did it wrong i am disabled on social security and i deserve my vehicle running properly due to their negligence i cannot drive it or tow it please helpe get my card fixed and let others know yes auto scams people into buying vehicles then gives them so many problems as to why they can't fix it i know i am covered under my extended warranty. And they say it's my fault no it isn't i ran into the pole because the tie rod broke for third time

  

  Business response

  03/04/2024

  *****, this review is 100% false.  We're going to spell out exactly what happened as we document our records very well.  We have bent over backwards to help you & at some point you must take ownership & responsibility of your vehicle.  It appears you either let your accident insurance lapse or you can't afford your deductible, but either way Yes Automotive does not owe to pay for your accident damages.  In addition, we absolutely did NOT cause you to hit a pole. 

  You purchased your 2011 **** Edge with over ******* miles on it on April 11, 2023.  At that time, you were given a courtesy 3-month/3000 mile warranty & you purchased an extended 2-year/24,000 mile warranty. In May 2023, your vehicle was towed to us for a damaged right lower control arm.  We not only paid for your tow, but we also paid to replace the lower control arm & do an alignment on your vehicle. In June 2023, you alleged your battery was having an issue but we were unable to replicate the alleged problem.  We did a free diagnostic at which time the battery showed 713 cold cranking amps & the alternator underload produced 14.8 volts (both within the manufacture specifications).  We did find you need a Catalytic Converter ($787) & we replaced it for you for free once again.  We took care of you because customer service is extremely important to us & since your vehicle was a fairly new purchase we wanted to make sure your experience was fair & satisfactory.

  We did not hear from you again until February 2024 (8 months later), at which time you brought your vehicle in & made a warranty claim to replace the left front lower control arm (opposite one of the one we replaced in May 2023).  Your extended warranty covered the replacement & we waived your deductible. At this point, you have paid $0 out of pocket for any work done by Yes Automotive (which was more than generous & more than most other dealerships would do for a vehicle of your age & mileage).

  You have now had an accident where you hit a pole causing severe damage to the suspension & body. You damaged/bent the front cradle (subframe) & you've caused structural damage & snapped your inner tie rod in two. We told you that you needed to file an insurance claim as that's the coverage that handles accidents. Yes Automotive is in no way liable or responsible for your damages. 

   

  Customer response

  03/04/2024

   I am rejecting this response because:
  
  You are not correct that vehicle did cause me to go into pole it isn't a false statement I have witnesses and proof it was bad your own man said who put it on last time did it incorrectly you should have replaced all around toe rods when one was replaced it was your lacking in fixing it that caused it to break and u ran into that pole i don't go around or looking for accidents and my unsure has nothing to do with this i claimed it to you become you are correct i paid very good money ***** plus to get this car in less than a year it has broken numerous times you are responsible for the tie rod breaking not mine I will pursue my lawyer and take it there if i must you have no idea you were not there tie rod broke i ran into pole bottom line and then u say u can't fix it cause too much under body damage caused by hitting pole that is such bull you people are scammers and ripoffs u also have paper proof and my witnesses this is a yes problem if you would sell cars that don't need fixed within the first year yes i brought ny car to you to fix thats what your suppose to do if i have warranty dont make it sound like you fixed it supposed out of kindness if your heart cause you did not you people act like your not wrong and your wrong i will blast this all over to my lawyer 

  

  Business response

  03/04/2024

  We agree contacting your lawyer is the best thing you can do & we will speak directly with him/her.  We will provide any information that is requested from us. We strongly suggest you contact your insurance company as well to start repairs on your vehicle for your at-fault accident.  Have a good day.

  Customer response

  03/04/2024

   I am rejecting this response because:
  
  You are so very wrong your disgusting your so wrong. I will have my lawyer contact this horrible business at no fault of my own . It was the non repaired parts along with incompetent work that was done. And you as well sleep tight

• Initial Complaint

  01/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  If u guys planning on buying a vehicle from Yes Automotive don't because they told me that it had new tires on it and it wasn't in a crash and they told me that it had new Wipers on it two months later I went in for transmission problems they told me that there was nothing with it then back in October battery died the services guy said that I needed a new battery so I put in a new the battery he told me that the alternator was in good condition and then the same problem occurred so I took it to a different service center and they told me that it needed a new battery and a new transmission accelerator pedal Yes Automotive refused to fix it when I had their warranty on their vehicle I don't recommend buying your vehicles from Yes Automotive they will rob you 18,000$ for a piece of junk that they forced you to buy even though you asked them to look at different vehicles then they start yelling at you because you asked them to survive on your vehicle ?now Is it because I'm Mexican or is it because I'm disabled

  

  Business response

  01/25/2024

  Hi, this is in response to Mr. ********** complaint.  Mr. Alvarado purchased his 2015 Dodge Journey with ******* miles from ** on 12/30/2022 at which time he was provided a courtesy 3-mo/3000 mile powertrain warranty.  In addition, he purchased an extended AUL powertrain warranty through ********** which provided 12 months/12,000 mile coverage.  He was provided both warranty documents explaining what was covered under each contract.  Mr. Alvarado signed the Buyer's Guide acknowledging the warranty coverages he was given & he also initialed/signed our "additional guidelines" contract stating the following:
  
  "Initial here acknowledging you were given every opportunity to drive and inspect the vehicle thoroughly before purchase, and you agree that nothing is owed to you on this vehicle unless specifically noted on a "we-owe" form."
  "Initial here acknowledging you are confident this is the vehicle you want to purchase".
  
  In addition, Mr. Alvarado signed the We-Owe form stating "nothing promised or owed" & "this vehicle is sold 100% as is".  Prior to the sale, the 2015 Journey went through a thorough inspection at the auction (we pay for an inspection on every vehicle we purchase at the auction) & it went through a 2nd inspection in our own service center.  All necessary reconditioning was completed prior to sale which included an oil change, new front wipers, a new rear wiper blade, a transmission pan re-seal, replacement of the engine coolant thermostat housing, and a left front wheel bearing. Our detailed inspection showed no other items (including the tires) needed repaired or replaced at the time of the inspection or at the time of sale (just one week later).  On 4/24/23 (4 months after the vehicle was purchased), ******************** brought his vehicle into our shop at which time our inspection revealed the right rear tire had been punctured on the sidewall. Because this vehicle was an AWD vehicle, it was necessary to replace all 4 tires instead of just then one damaged tire.  ******************** was responsible for this repair & he paid for the tires.
  We don't feel we did anything wrong in this case & we feel that ************************ allegations are untrue.  We take great pride in our vehicles & we put everyone in a safe reliable vehicle.  We have a very strong process in our Service Centers to ensure every vehicle sold has gone through a strict inspection prior to sale.  We are so confident in our vehicles that we provide a free 3-month/3000 mile powertrain warranty on every vehicle so people know they are leaving with a great vehicle.

  Customer response

  01/30/2024

   I am rejecting this response because:
  I TOOK IT TO THEM A WEEK AFTER I BUY THE VEHICLE FROM THEM THEY SAID THAT THERE WAS NOTH WORNG WITH THE TRANSMISSION THE SAME WEEK OF TAKEN IT TO THEM I TOOK IT TO A DIFFERENT. SERVICE PLACE AND THEY TOLD ME THAT I NEED A NEW TRANSMISSION THERES A LOT OF PEPOLE WHO BUYS FORM YES AUTOMOTIVE THEY SAY THAT THEY THEIR ENGIN BLOW UP AND A WHOLE LOT OF STUFF **** WRONG WITH THE VEHICLE AND YES AUTOMOTIVE CLAMS THEY ARE PRE CERTFY 
  MEANING THEY GET IT READY TO SELL LIKE CHANGING THE  OIL THE WIPERS THE AND PUTING NEW TIRES ON THE VEHICLE THAT IS WHAT THEY TOLD ME WHEN I BOUGTH THE VEHICE FROM THEM THEY ALSO TOLD ME THAT THE VEHICE WAS FROM ******** WHEN I BOUGTH IT WAS FROM CANDA 

  

  Business response

  01/31/2024

  Im sorry ******************** but this is simply not true. Every vehicle we sell comes with a courtesy 3-month/3000 mile warranty that covers transmission/motors.  You also had an extended 1-year warranty that also covered transmission/motor.  Why would we deny a transmission replacement when you had full coverage for it?  There was nothing wrong with the transmission and if there was, we would have filed a claim and replaced it.  We do not feel there is anything else to discuss at this time and we do not appreciate you obsessively blasting us all over social media, ******* and now BBB when we did nothing wrong.  

  Customer response

  01/31/2024

   I am rejecting this response because:
  
  I know that I had a one year warranty on the vehicle it as simple as that you guys did not look at vehicle I took it to your service center I asked them too look at and two minutes later they come back and said that there was nothing wrong with the transmission I know what a vehicle feels like when there is something wrong with the transmission 

• Initial Complaint

  12/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was asked to be a co-signer for my daughter and Yes Automotive financed the entire vehicle in my name without my consent or knowledge and told me oh well we thought you would have talked to your daughter, I wasnt talking to my daughter about the co-sign process I was speaking with a man named Cobra. They sent co-signers paperwork for me to fill out but when I received the paperwork I am now the vehicle purchaser without my permission or knowledge

  

  Business response

  12/08/2023

  Hello!  We are responding to the complaint From ***********************-***. We are confused by this complaint because *********************** was well aware of the details of the contract.  She provided us her direct email to send the online documents to her to sign, & she then signed each document (which clearly spelled out the terms of the contract).  She then had to come into Yes Automotive to sign additional documents in person.  At that time, she did advise she was confused about the process so our finance manager, ***, explained the process to her in detail.  At that time, she could have opted out of the loan by not agreeing to the terms, but she agreed to move forward & she signed the second set of paperwork.  We completely understand when someone has concerns/questions therefore we make it a priority to fully explain our processes to each customer.  *** did a great job providing clarification to her & we were under the impression she was completely satisfied based on her signing the remaining documents to complete the loan process. Considering the customer provided her email & signed 2 sets of paperwork agreeing to all of the terms, we don't feel we did anything wrong in this case.  Please advise if you need any additional information.  Thanks!

• Initial Complaint

  10/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Paperwork of the purchase of my vehicle I received from them they told me I wasnt allowed to have copies of what I signed. It has to stay with them. This isnt right.

  Customer response

  10/27/2023

  I dont have any paperwork from this company. They didnt give me anything. This is what I am complaining about. I want copies of what I signed with them. 

  

  Business response

  11/08/2023

  Hello!  ***************************** purchased a vehicle with Yes Automotive on 8/04/2023. This was done with a finance company that will only E-contract directly with the consumer. ***************/******* would have received all documents via email during the time of her transaction. We have not been contacted about this issue and this is the first time hearing about this. I have reached out to the customer and hopefully this solves any issues the customer may have. Please let us know if anything else is needed.  Thanks!

  Customer response

  11/08/2023

   I am rejecting this response because:
  
  I already have the information from ****************** I want the copies of the paperwork I signed with Yes automotive. 

  

  Business response

  11/09/2023

  
  Hello. We sent the documents to **************/*******. We have provided all necessary legal documentation. Please close this complaint!!!
  
  

  
  

  Customer response

  11/09/2023

   I am rejecting this response because:
  
  I still say they havent sent me all the documents that I signed. I feel they are keeping some away from me. I signed more than 14 pieces of paper. 

• Initial Complaint

  07/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They have lied to me about my catyliac converter they put bad one on let me drive off lot now saying they still don't have one for it it's been two months at least I also had to replace my alternator and battery at tuffys and yes told me it was on me when my contract states I can take take it to someplace else if yes wasn't available so I did I'm very dissatisfied I'm on a fixed income and cannot afford for it to keep breaking down after paying ***** for this car I paid it off

  

  Business response

  07/27/2023

  Hello!  **************** purchased her 2011 **** Edge with ******* miles on April 11, 2023 at which time she also purchased an extended 2-yr/24,000 mile deluxe warranty.  She signed a we-owe stating nothing owed/nothing promised. ****************** check engine light came on & it was discovered the Catalytic Converters needed replaced.  We contacted the dealer who sold us the vehicle & he agreed to replace the Cats free of charge and we would pay for the labor.  We informed the customer it would be taken care of once he got them to us, and we assured her the cats do not affect the drivability of the vehicle.  She agreed to this. The other dealer did not get the cats to us right away but once they arrived we contacted the customer to get her scheduled in.  She came in on June 14th & we replaced the ***** but unfortunately we found the other dealer sent us a bad cat on bank 2.  We made a complaint with him & he agreed to replace the bad cat again.  We followed up with him several times (including today) & he said he would have an answer for us Monday, July 31st, at the latest. He has agreed if he can't find a replacement, he will pay for a brand new one which will be $1000 out of his pocket).  We will be paying for the labor again to redo this work a 2nd time.  **************** will not incur a dime for this as we are fully responsible to take care of this issue.  We do apologize for the delay on this and we will make it top priority to get this cat addressed immediately.

  As far as her alternator & battery that went out, she first told us about this in early June. We got her vehicle in right away on June 7th but the battery voltage test came back normal.  We could not find anything wrong so we told her to contact us should it start acting up again.  At some point thereafter, she took her vehicle to *****'s & had the alternator & battery replaced & never contacted us again regarding this issue.  It does not appear *****'s filed a warranty claim even though her deluxe coverage may very well cover the alternator.  Proper protocol is that the warranty company be notified BEFORE repairs are done so they can complete an inspection and determine if the failing part is covered.  I have instructed our service writer, ******, to reach out to her tomorrow to help her file a claim & assist her in trying to get the warranty company to make an exception & reimburse her for the alternator.  We are happy to provide an update once this follow-up is completed & we get the cat replacement scheduled.

• Initial Complaint

  07/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car from them. The day of purchase, I told them the transmission was acting funny. Not even 60 days later the transmission went out along with other issues. They refuse to fix it and are trying to charge me ***** because they said it's my fault. All I want them to either fix it, replace with another car. I gave them **** and a trade in.

  

  Business response

  07/27/2023

  Hello!  ************************* purchased her vehicle from ** on April 15th with ******* miles on it. At that time, we provided her a free 3-month/**** mile limited powertrain warranty on the transmission & motor.  She declined any extended warranty beyond that.  She had a few initial complaints post purchase that included water intrusion in her right rear door panel, a headlamp bulb went out, & a bushing came out of her driver side rear shock.  Even though these items were not covered under her limited warranty, we fixed everything at no charge as a courtesy.  During these discussions/repairs, there was no mention of any concerns relating to a shifting or transmission problem.  The 1st & only shifting/transmission concern came on June 22, when the customer complained her vehicle did not want to shift or go over 35mph.  Upon inspection/diagnosis, we determined the transmission failed. At this time, the customer's vehicle had ******* miles on it, which was **** miles since she purchased the vehicle & well past the **** mile warranty limit.  We also found no oil on the engine dipstick that resulted from the customer not changing her oil.  ******* sticker on her car specifically showed an oil change was due at ******* miles, so she was **** miles late on changing her oil.  Despite the evident neglect of her vehicle & the fact ******************** limited warranty was no longer in effect, we offered to cover 50% of the cost of the transmission repair.  The customer has not called us back since we made this offer.  We do not feel we have done anything wrong, and in fact we have went above & beyond to help *****************  Attached is a copy of the 3mo/**** mile warranty included with the vehicle purchase, plus the page showing the gap & extended coverage was forfeited.  

• Initial Complaint

  03/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They told me that that the vehicle wasnt a crash and they told me that it had one owner

  

  Business response

  03/29/2023

  In response to the complaint filed by ******************, we've attached the Auto Check Report for the vehicle purchased.  The report shows one owner & has records of two accidents (2/10/23 & 3/9/23), both of which occurred AFTER ****************** purchased his vehicle on 12/30/22.  We do not use Carfax (never have) as we have always used Auto Check for our car histories.  Auto Check is a nationally recognized company that works with over ****** dealers, they are directly tied to Experian credit reporting, & they work with auto industry leaders such as NADAguides, ******************** ****** Blue Book and ******s.com.  We don't know why Carfax shows accidents prior to purchase that were not shown on Auto Check, but that was the customer's responsibility to run additional reports if he was not satisfied with our Auto Check Report.  There are no state or federal guidelines requiring us to run Carfax (or even Auto Check) but we will run an Auto Check for any customer that requests one.  

  What we don't understand is that ****************** told us on the phone 2 days ago there is absolutely nothing wrong with his vehicle so we don't know what he's expecting from us or why he's upset?  The car is in great running order & he has had no problems with it since ********** (other than apparent damages caused after purchase), so we are confused to say the least.  In addition, ****************** has been harassing our management team & sales staff on a regular basis & in his exact words he threatened to "kick the owner's ass".  We are at a point with him that we are going to file harassment/threat charges against him if he continues his awful threatening behaviors against our staff. We have done nothing wrong & we were 100% honest with him based on what we knew per the Auto Check Report. We are a very straight forward company that is honest with every customer.  We have nothing to hide & the attached report confirms this. 

  Please let us know if you need any additional info.  Thanks!

  Customer response

  04/03/2023

   I am rejecting this response because:
  
  They lie to me they told me that the vehicle was from ********  and clearly that its from ****** ****** then they told me that they put new tires and theres a a problem with the brakes I asked them to look at them and they refused to dose so thy also told me that the vehicle had new wipers and they told me that they changed the oil when I purchased it and two weeks after I purchased the vehicle I need a oil change they and my re ********* that the vehicle was in 3 other accidents I want reduced price 

  
  

  

  Business response

  04/03/2023

  Every vehicle that we sell on our lot goes through a thorough inspection prior to sale, & all necessary repairs are completed. I attached a copy of the invoice showing the work that was done on ************************ 2015 ***** Journey (total of $1244.74 in reconditioning).  ******************** was able to test drive the vehicle & inspect the vehicle himself prior to purchase to address any concerns if he had any.  No concerns were brought to our attention at the time of sale, & every service item listed on our invoice was completed (including the oil change & wipers he stating were not done).  He signed a written agreement specifically acknowledging he was given every opportunity to drive & inspect the vehicle & he signed a "we-owe" acknowledging nothing was owed & the vehicle was 100% as-is (he did have a separate powertrain AUL warranty).  I've attached all supporting documentation.  In addition, ******************** keeps sending Car fax reports but as noted in the prior report we don't use Car Fax but rather we use Auto check (which is completely acceptable as Car Faxes are not a requirement to sell a vehicle). Nobody told ******************** his vehicle was from ********, but rather it was purchased at an auction in ********.  We buy many vehicles from ******** & get great quality cars from our ******** auctions (we only buy green light vehicles with top condition ratings & we pay for a post-sale inspection to ensure top quality vehicles).  We are not sure why ******************** is continuing to make false accusations against us, but we are suspecting he's having issues with his vehicle since he's had two accidents in it after he purchased it from us. We are happy to service his vehicle at any time, but if it's not covered under his warranty or his insurance company he will be responsible for any costs. 

  Customer response

  04/05/2023

   I am rejecting this response because:
  
  
  

• Initial Complaint

  07/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought the car in Oct. 30 2021 I put **** down on the car but ended up pay total price over ****** When I bought the car I stated I needed a dependable vehicle that has warranty to cover the vehicle, I was told the vehicle had full warranty with everything besides normal wear and tear.. I signed a warranty paper didn't know there was different types of warranty but was rushed through the paper work but I had already been the several hours so wasn't complaining about that. I told them i wanted the tires to be changed before I bought vehicle which they stated that they wouldn't put brand new one on but alot better then what I had but that should've been a red flag to me but I agreed. I went to the shop they ended up putting worse tires on but whatever i was already frustrated and chopped it up to a loss. Second it was winter so when I checked ac it blew out cold air on both side but as summer came it only blows out cold air on passengers side, but chopped that as a loss to my fault Third driving to work at at 4am going around a corner going 50mph and lost total power steering and service power steering light comes on and I almost go off the road and lose control of vechicle cause it is not normal power steering its electric you can't turn the wheel I wasn't stressing to hard knew I had warranty so call after I get car safely home to find out I only have powertrain warranty and nothing is covered so I call yes automotive and was basically told sorry about my luck I can take it to them and pay to have it fixed and they wouldn't be able to get my in for weeks... So now I am stuck with no vehicle going to lose my job and stuck paying over 600 dollars a month on a car I can't drive, I went to a dealership so I could have warranty even if I paid more just for a piece of mind and it was all for nothing

  

  Business response

  08/01/2022

  ******************************* purchased a 2014 Impala with ****** miles from us on October 30, 2021.  Prior to her purchase, a full detailed inspection was completed on this vehicle (see attachment), at which time the only thing needed were rear brake pads & rotors, a wheel nut, and an oil change.  Being that the vehicle had very low mileage, everything was in great shape.  The tires had half tread life left (5/32 & 6/32) so we did not initially replace those because they were not ready for replacement.  ****** came to the dealership wanting to purchase this vehicle.  She liked it but due to her distressed credit, she needed a significant amount of money down.  She left & came back with $6500 to put down on the same vehicle.  At the time of sale, she wanted different tires but we advised we would not put on new tires as we were already selling the car under KBB & we were already selling this vehicle at no profit.  We did agree to give a $150 allowance in used tires at Patriot Tire.  We did not have any additional room to move as we could not get this customer approved for any additional monies & we were not willing to take more of a loss on this vehicle.  The customer had the option to put the $150 towards brand new tires & pay out of pocket but she did not do that.  As far as the warranty she purchased, she was only approved for a powertrain warranty, which was clearly written on her contract & she was provided a copy of the coverages the warranty provided.  Unfortunately when credit is an issue, the banks cap people at certain monthly payments and certain loan amounts, and often require us to use their warranties.  In this case, the bank that was willing to approve ****** would not let us use our own reinsurance but rather we had to use their AUL powertrain coverage.  We did provide ****** our free limited powertrain coverage through our own reinsurance, but that is also a powertrain coverage only & is only good for 3 months/3000 miles.  Again, this coverage was fully disclosed to ******, the coverages were outlined in her sales documents, & she signed every page agreeing to the terms/coverages.
  
  
  With regards to her steering pump failing, that is an item that is out of our control.  The car drove perfect when she left & there were zero issues.  She never contacted us with any indications of there being issues with the steering so we have to believe she drove the car for quite a long time before this occurred.  We understand it's frustrating when things go wrong on used vehicles, but it's a mechanical item with many moving components & things can fail at any time with no notice.  ****** signed an agreement that this was an as-is vehicle with nothing owed except for anything covered under her warranty (see attachment).  We do believe in providing the best customer service however so we did reach out to her to see if we could assist and/or possibly trade her out of her vehicle.  She either blocked our number or is on the *** list & has not responded to our text messages. We cannot help her if she doesn't respond.  We would be more than happy to have her come in & see about trading in her vehicle.  She will need to call ************ & ask for ***** (her salesman) or the sales manager Traves.  We want to make her experience positive with Yes Automotive.  We do not feel we did anything wrong, and we feel making a complaint on ***************** and/or BBB is unfair particularly when we sold this vehicle under book value so we could get ****** approved & into a nice vehicle.

  Customer response

  08/06/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  06/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 31, 2022 my daughter went to Yes! Automotive to shop for a car. Unable to qualify for financing, she asked if I would be willing to be a co-borrower. I gave Yes! Automotive permission to make one attempt at financing the vehicle. They proceeded to make approximately 20 hard inquiries against my credit reports, all misspelled (*********). I contacted each creditor by mail asking them to remove the inquiries, but they will not. I've been told that only Yes! Automotive can remove the hard inquiries.

  

  Business response

  07/01/2022

  We've reviewed ***************************** complaint & we have to respectfully disagree with the claimant's allegation that we submitted her credit to multiple banks without her permission.  Our salesman & manager who worked on their deal both deny ever being told they could only submit credit to one bank.  In fact, since the daughter could not get approved due to distressed credit, the daughter & her mom were both very well aware of the difficulties we were having getting an approval. The mom agreed to cosign, however, they had no money to put down and needed a maximum payment of $400, which made the situation more challenging.  We did everything we could to meet their expectations to get them into a vehicle, however, we were not successful. The reason for submitted multiple inquires to banks is because every bank has a different program, different interest rates, and different down payment requirements.  These banks handle each customer differently so we can't guess if they will agree to the customer's needs or not until we submit a loan request to them.  The customers left with the expectation that once we got more inventory that might be less expensive & could fit in their budget, we would call them & have them come back in.  We did speak with the credit bureau & they advised that credit is hit the exact same whether it's one inquiry or multiple when someone is shopping for one particular item in a small time frame such as a vehicle.  They advised they understand that most people shop around for vehicles & often times have multiple inquiries as they shop at different dealerships & get submitted to different banks.  We see no need to take any further action at this time as we did what was asked of us and ********* credit is not affected anymore than if we submitted one inquiry.  Please advise if we need to provide any additional details.  

   

  Thanks,

   

  ***************************

  Owner of Yes Automotive

  Customer response

  07/03/2022

   I am rejecting this response because:Yes! Automotive doesn't have my signature anywhere, misspelled my name on every inquiry, and never said anything about running more than one credit check. My credit WAS effected adversely on and I want every inquiry removed from all 3 credit reporting bureaus.

• Initial Complaint

  02/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got a 2011 jeep Rubicon from Yes auto. The heat did not work It had to back twice. The heated seats dont work the aftermarket lights dont work and the winch dont work. I Still owe them another another 1, 200 and I refuse to pay until they get . it fixed right . Threatening me an extra $50 a day for the days I dont pay. I got the vehicle 1/21/22 I had to take it back to the shop the following week. Have them pick it up the following week it took them a week to get it fixed and that was just the heat nothing else. Ive called the loan company and told them to cancel the loan. Im not paying for stuff that does not work and Im not paying to get it fixed it cost too much. I feel for these inconveniences I should be compensated. I also had a better paying job lined up that I had to turn down because they had the Jeep. Or I want a refund because it is electrical problems that are still going on

  

  Business response

  03/21/2022

  In response to *********************** complaint, we are providing the details of her sale.  She purchased a 2011 Jeep Wrangler from us on Jan 21, 2022.  We sold her the vehicle "as-is" with nothing promised or owed (see attached docs showing her signature agreeing to our terms).  She was given a free **** mile/3-month limited powertrain warranty, and she has a 24 month/48,000 mile extended powertrain warranty through AUL.  Other than the items specifically noted on her As-is signed form, anything else is not covered.  We had an immediate issue with her heat not working but we replaced the heater core for her at our expense (over $1000) as we felt it was the right thing to do. She is now wanting us to fix her heated seats, aftermarket winch, & aftermarket lights, but this was not part of our agreement at the time of purchase. These are not safety items and this was not something we agreed to fix at the time of sale as this was an 11 year old vehicle with ******* miles on it.  We chose to keep the cost down on the vehicle and we sold her the vehicle for $**** under the book value. ******* credit was distressed so in order to get her approved we had to reduce the price of the vehicle as low as possible to get her into an affordable payment the bank would allow.  This could only happen if we kept the costs down on repairs & only repair the items that were necessary & involved safety and/or expected (ie... the heat).  If you have any further questions, please feel free to call *************************** (the owner) at ************.

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