Business ProfileforYes! Automotive Inc.

***** purchased a 2017 **** Edge from us on April 12, 2024 at which time he provided his address where he lived & his driver's license with the same matching address.  He advised on his credit application he had resided at his address for 4 years. We obtained an approval from the bank & sold him the Edge. The bank discovered that *****'s address was an ******************* & they cancelled the loan.  We have never had a customer come to Yes ********************** with 4 years residency at a hotel and have the same hotel address on their driver's license.  This was a rare uncommon event.  The customer came back in on 4/19/24 & we tried hard to save the deal for him but the bank refused to keep the loan. We had another bank willing to do the loan but it would have required a significant amount of money down (which the customer did not have available).  Unfortunately we did have to stop the deal due to his residency being at a hotel.

The issue with service was irrelevant as it was corrected immediately. ***** advised a check engine light came on so we got it into service & corrected the problem. We did have a technician who initially misdiagnosed the issue & advised it needed a motor but we knew immediately that had to have been an error because we do such thorough inspections of our vehicles prior to sale.  We actually do a dual inspection as we pay the auctions to do an inspection before we buy the vehicle & then we do our own inspection which includes a deep scan of every vehicle to rule out any internal problems.  We had our head technician look at it & do research on the symptoms the vehicle was having & he confirmed it did not need a motor, but rather a very simple fix.  The reason this repair issue is irrelevant is because the customer still wanted to buy the vehicle after this occurred.  He is only upset because the deal was cancelled by the bank for a situation out of our control.  We are just as unhappy when we lose a deal as the customer is. Nobody wins in a case like this because the customer does not have a vehicle, the salesman loses a commission, the company loses a car deal, & we incur fees to ********* the vehicle to get it ready for the next buyer.  Because we understand this situation was not anyone's fault in particular, we refunded the customer his down payment money in full when he was in our dealership. He did not lose anything financially & we've offered to help him again once/if his residency changes. The continual bashing of us on ***************** & now BBB is not going to change the situation because as noted this was a rare occurrence we don't normally see.