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          It Luggage USA, LTD has 1 locations, listed below.

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            Business ProfileIt Luggage USA, LTD

            Business Services

            Current Alerts For This Business

            Pattern of Complaint:

            BBB files indicate that this company may have a pattern of complaint. Specifically, consumers allege that the business:

            • Does not process warranty claims in a timely manner.
            • Does not respond to consumer requests for information and updates

            On June 9th, 2021, BBB requested that the company respond to the alleged pattern of complaints. As of July 29, 2021, the company has not responded to BBB requests. 

            Contact Information

            1760 Industrial Dr

            Greenwood, IN 46143-9526

            Visit Website
            Email this Business
            (888) 392-8800

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            24 complaints closed in last 3 years

            10 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            1760 Industrial Dr, Greenwood, IN 46143-9526
            Email this Business
            BBB File Opened:
            3/28/2013
            Business Incorporated:
            5/29/2003
            Type of Entity:
            Corporation
            Alternate Business Name
            • Ken White Designs
            Business Management
            • Mr. Kenneth White, Director
            • Chelsea Reinoehl, Manager
            Contact Information

            Customer Contact

            • Ms. Angie Browning, Sales and Marketing Manager
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            24 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/13/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            10 year warranty. Bought luggage at ******. First use, handle broke! Contacted company who said they would replace it after I sent many pictures. They sent an email with a link to chose another suitcase. Would not give me money to get mine repaired. None of the ones to chose were nice. Picked one a mi th master they said not available. Chose another. A month later they said it wasnt available. They asked me to pay for the shipping! Still waiting for a third reply and this time I chose every suitcase offered. Basically saying just send me a d*** suitcase! Terrible company. Would never recommend or buy again. I just want compensation.
            Read 23 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Julie D

            11/18/2024

            I purchased an IT Suitcase at TJ Maxx. There was a tag that stated the suitcase came with a 10 year warranty. After using the suitbase ONE time, the wheel broke. I reached out via e-mail to their customer support 3x, without a response. I took the suitcase to a repair shop where the cost is $50 to fix, which is over 1/2 the cost of the suitcase. This suitcase is cheap, and without the customer support, I would NEVER recommend this suitcase. Stick with Samsonite! I have buyers remorse, and hope but posting this, will save someone else from having a bad experience.
            Read 4 More Customer Reviews

            Local BBB

            BBB Serving Central Indiana

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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