ComplaintsforPeterman Brothers Heating, Cooling, Plumbing & Electrical

• Initial Complaint

  07/18/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Peterman **** installed a new furnace in my home on 6/25/22. The backed their vehicle up to my wooden gate at the end of my driveway. I initially opened the gate to let them into my backyard, but not wide enough to cause any damage to it. They were here from approx 9am-11:30am. I discovered that my back gate had been severely damaged after they left and I felt that their workers had opened it too wide and it warped the hinge and split the fence post. I reported this damage to their company and provided pictures of the damage as soon as I noticed it, which was about **** minutes after their workers left my home. My gate was fine before their workers arrived. Their customer care person called me back on 7/1/22 and they stated that their workers claimed they never touched my gate (which I believe is a false claim they made in order to avoid any consequences of their mistake) and basically they blamed the wind for the damage to my gate and that it was my word vs theirs. They only offered me $25 to pay for a new hinge which we have to install ourselves. There was no offer to pay someone to fix the gate or the fence post that is now split from the top to the bottom or the board on the gate that is now split at the bottom. They told me that wind speeds were so high on 6/25 that they damaged my gate. I just looked up wind speeds for that day and winds didn't go over 7mph that day per ***********.com. There is no way that the wind was strong enough to blow my gate open to the point where the bottom of it was dragging on the bottom of my driveway. When I went to close my gate after their workers left, the bottom of my gate was dragging on the bottom of my driveway for about a foot as I think the wood had swelled due to humidity and I had some difficulty pulling it shut myself due to this. I do not see how winds speeds of 7mph could drag my gate over a foot of concrete. That is a lot of resistance and in my opinion it would take a person to drag my gate like that.

  

  Business response

  07/26/2022

  Thank you for sharing your concerns with us. As part of our research regarding your gate, our Customer Experience Departent spoke with the technicians who performed your installation. Just as you stated to us, they told us that you opened the gate upon their arrival so they could bring the equipment in. We train our technicians to leave our customers property as its opened to them, which is why they did not close your gate when they left. They were adamant that they did not touch your gate at any point during the installation, which led us to research weather.gov. They reported three measurements that day with the highest wind gust speeds of 20/15/19mph. With the information we have from all parties involved, we cant say conclusively who, if anyone, touched your gate during or after our install, which is why we offered to send you a $25 to replace your hinge. Were sorry we are not able to offer a more satisfying solution at this time.

  Customer response

  08/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I understand I cannot prove what caused the damage to my gate. My husband left a voicemail for your customer care person several weeks ago stating we would accept the $25 and we have never received this. 
  
  Regards,
  
  *****************
  

  

  Business response

  08/15/2022

  ******, Thank you for reaching back out to us. I have issued your $25 **** Gift Card. It will be processed at the end of the month and arrive in the mail from a company called ************

• Initial Complaint

  07/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The way Peterman Brothers has treated me is beyond belief. The detailed version of events is attached as it was too long for this space. The short version is as follows.... I have had a service contract with Peterman Brothers (PB) for about a year and I spent $8,000 with them last year. They repaired the water shutoff to the outside hose faucet but the water line was not pressed into the pro press shutoff fitting. This caused a significant leak in my kitchen that the PB technician acknowledged was caused by their worker failing to complete the installation. The plumbing technician told me PB would take care of all water damage including but not limited to installing a new floor. Their worker could see the bubbling in the floor caused by the large amount of water under my laminate floor. PB called a third-party water restoration company to come out and they turned all further work over to this company. The water restoration company tore out all of the kitchen floor/living room floor and four cabinets. For eight days I had no running water in my kitchen and had fans, dehumidifier, and air scrubber running. When the water restoration company had the kitchen dried up they did an estimate for PB's insurance company. PB's will not allow the third-party to complete the repairs and they will not communicate with me at all about this situation. I have called PB and they will not transfer me to anybody, no one's voicemail, and they will not provide an email address. My calls are never returned and they will not respond to emails to their website. PB's authorized a third-party company to tear up my kitchen and they are responsible to return things to the equivalent of before they destroyed my kitchen. For nine weeks I have been living with a unattached kitchen counter being held up by one cabinet and a dishwasher and no kitchen floor. Peterman Brothers has refused to communicate with me since they fixed the pipe from their original negligent repair on May 17.

  

  Business response

  07/22/2022

  Thank you for your feedback *****. We understand you recently spoke with our customer experience department regarding your concerns and they are working on a resolution to compensate for our error. We apologize for the lack of communication you experienced in this situation. We greatly dropped the ball and look forward to getting these repairs completed in a timely fashion. Our insurance company and **** and sons should be finalizing your repairs. Please if you have any further concerns feel free to contact *******************************************.

  Sincerely, 

  *************************

  Customer Experience Manager

• Initial Complaint

  06/30/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Peterman Brother's (PB) came the second half of May to clean out the sewer line which had tree roots. They had to come into our basement to do the work. That was successful and got us ready for our scheduled June appt with another company to add a clean out for any future clean outs. The PB plumber then offered to run a snake down another pipe. That's when a piece of the snake broke off in our pipe. He said it was a small piece. The gentleman also did something to our washing machine and that stopped working. . When we called, two PB managers came out and said they'd pay to fix the washing machine but not the piece that broke off. To fix the piece that broke off, we'd have to pay them to do that work because of some waiver they said we signed. We were mislead to believe the piece was small, harmless and would just float up. A couple of weeks later, we were not able to use our showers, dishwasher, washing machine or use the toilets FOR THREE WEEKS. Turns out, our family of four had to live like this for three weeks because of the gross negligence of PB We were already scheduled to have our sewer line replaced by another plumbing company on June 29th. They worked an extra two hours to get the piece out so they could finish the work. The piece they pulled out was an 8 foot long piece of the snake. We had to pay another company $500 because we were misled to believe it was a small piece. We are filing this complaint with Peterman Brothers and want them to pay the extra $500 that was added to our **** to retrieve the 8 foot long piece of snake they left behind in our pipes. We also want cancellation of our monthly contract along with a full refund of the aggregate amount of our monthly payments. Our names are *** and ************************* Please see pictures of the snake piece that broke off as well as the invoice from the company that added the clean out.

  

  Business response

  07/20/2022

  ************,

  A $500 check was mailed out today for compensation of the broken cable in your line. 

  Thank you,

  *************************

  Customer Experience Manager

• Initial Complaint

  06/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had an AC Unit installed on 06/14/22. The same day the unit was installed the unit was not cooling the home (this was hours after) and so we contacted them immediately. However, the customer service department would not send anyone out that day and said that we would have to wait until the next day. At this point it was 90 degrees in our home with a 9 month old baby and 3 dogs who were not doing well in the heat (even after buying our own portable AC units to try to keep main rooms cool). After begging for someone to please come out and help, they again stated they couldn't provide any assistance until the next day even though their website states 24/7 ****************** The next day the tech came out named ******, he has been the only one from the company providing good service and genuinely wanted to help. There were issues with the water levels in the unit and so he did what he could to get the water out and the unit running. Again we still had no air hours later, and I called customer service again, they again said we'd have to wait until Sunday for assistance. At this point it was nearly 100 in the house and we were forced to leave as it was unsafe for my child and animals. ****** was able to get someone out the next day after customer service was very unhelpful and not considerate to our situation at all. We are still without air and unable to be in our home while we are having to constantly adjust our work schedules and lose pay due to their inability to figure out the issue. The home is now a health hazard due to heat and humidity levels pose a mold risk due to their neglect of solving the problem. I would expect more from a company like this and their inability to provide services in a timely manner especially in emergencies is unfortunate.

  

  Business response

  06/23/2022

  Thank you for your patience as our team worked through the schedule to address the cooling concerns of your newly installed system. It appears that some alterations to the drain for the system were needed to ensure proper operation. We appreciate you taking time to meet with ***** and speak with *** as they worked through resolving this matter. If you would like to schedule a preventative maintenance inspection for the fall, before cold weather hits to have peace of mind going into the winter, please do not hesitate to reach back out to *** to schedule that appointment. 

  Sincerely,

  *************************

  Customer Experience Manager

  *********************************************

• Initial Complaint

  06/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchase date 3/11/22 air conditioner and furnace purchased together along with the gold club membership. We were told that service technicians would come out all hours to work on the unit if we are having problems and with the gold membership there would be no charge to us for an after hours visit. Our A/c has stopped working twice now. first time I called about month ago because a/c unit was not working. Peterman could not service it until end of the week causing us to go without cooling for 5 days. After turning the break on and off I was finally able to get the unit to work. now the unit is not working AGAIN!!! I called 6/2 and Peterman is not able to service it until 6/5. This is unacceptable to have 2 brand new units not working and Peterman unable to service them for days!!! according to Peterman guarantee if you are not satisfied you are supposed to be able to talk with the owner personally. I have been told on more than one occasion that a customer satisfaction specialist will call me back but NEVER happens

  

  Business response

  06/13/2022

  ******, we thank you for your patience as our team works through the kinks with your newly installed system. We are optimistic that when we send ************** out next week, he will spend time going through the entire system thoroughly to ensure any shortcomings or potential failures are caught at that time. In addition, we recognize how frustrating this time has been for you, and we hope that the gift card being sent to you in some small way allows you to do something much more enjoyable with your time than you have spent recently, waiting for repairs and evaluations of the system. *** will continue to be your in-office point of contact, staying with you every step of the way.

   

  Thank you,

  *************************

  Customer Experience Manager

  Customer response

  06/14/2022

  Better Business Bureau:

   

  i wish to keep the complaint open until the unit of serviced and I fell more confident it is working properly! Once that had occurred I will close the complaint. 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  
  Regards,
  
  ***********************

  
  

  

  Business response

  06/21/2022

  Thank you for your patience, ******. We feel confident after the previous visit with **** that the refrigerant in your system is at proper levels and will not give you any further problems with cooling this season. We appreciate your patience with our team as we worked to identify and remedy the issues with the performance of your system. *** has also ordered the $150 gift card, as an apology for the system failure taking so much of your families time and comfort over the past couple of weeks.

  Sincerely,

  Peterman Brothers

  Customer response

  06/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Over the past 2 weeks my unit has ran and ran. It has not been able to keep up with the demand. I have the thermostat set for 74 during the day. Daily when I come home from work it is ***** in the house. My biggest concern is the unit is running and continues to run for hours after I am home before the house has reached the desired temperature. I am concerned how this is going to impact our electric ****. The biggest reason we wanted the new units is because our old unit was small and could not keep up. Our light **** was so high and the unit just ran all day long. It appears this unit is doing the same. During this time when the temperature was *********** higher than the thermostat was programed for the humidity level would be high also. We did question the technician regarding the humidity level because I frequently get alerts that the level is greater than 60%. He assured us the humidity level would not be a problem now that the refrigerant was added, but it appears per the thermostat that the humidity is still a problem and I am assuming is playing a large roll int he house not being at the desired temperature and the unit running. ]

   Regards,
  
  ***********************

  
  

  

  Business response

  07/18/2022

  ******, 

  As we continue to work to resolve the performance issues of your HVAC equipment, if you do notice an increase in electric usage and increased costs in your utility bills, please provide those to your Customer Experience contact with the company, ***, and he will be sure to reimburse you for the extra expenses.

  Sincerely,

  *************************

  Customer Experience Manager

  Customer response

  07/18/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  peterman has put forth a significant effort to correct this problem. The problem has steamed from the ducts. It took several managers from various departments coming out to figure this out. This tells me the problem is rare. They have worked with us to fix the problem and reimbursed us for the difficulty. They are coming Friday to finish up. I have agreed to this BBB complaint with the understanding the situation will be 100% fixed after this week!!
  
  

  Regards,

  ***********************

• Initial Complaint

  05/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Heat pump system through Peterman's Heating Cooling, Plumbing and Electrical on April 27, 2021. Sense it was installed I have now had to have the system worked on 10 times. Some were repeat issues some were install issues and some where one time issues. I purchased a high end ****** 288 Evolutions system, because my old system was needing service about ever 6 months, when the season changed. Now with the purchase of the new system it is more like monthly. When I call about service I usually have to wait a few days for someone to come and do the service work. There was a time they had to come three days in a row to get it back on line. Each time I am assured it is working correctly. Then something else goes wrong. I have called and asked to speak with the Peterman bothers to resolve this issue. But only get calls back sometimes from a customer service representative. (They are not prompt with their responses, It usually takes a few day to get a call back. ) They are all very understanding but it has not fixed the issue of this unit breaking down repeatedly.

  

  Business response

  06/24/2022

  *****, We thank you again for your continued patience with the ****** system in your home. After our team has exhausted our expertise on the equipment we have arranged for a ****** factory representative to come to your home, accompanied by members of our team to determine the failures within the system. We are confident that the ****** factory representative will be able to identify what is happening with the system in your home. We look forward to seeing you this coming Thursday. 

  Sincerely, 

  *************************

  Customer Experience Manager

  *********************************************

  Customer response

  07/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *********************
  

• Initial Complaint

  05/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I reached out to Peterman Brothers to address some issues I am still having with my electrical system before installing a brand new **** system with new vents to be installed in my ceilings totaling $20,000.00 I was sent over a crew that was not professional an did not have experience in switching out a system from a down-flow unit to a up-flow unit. I was told the job would take just 2 days, it was not completed within 2 days. Job started on April 25th, returned on the 26th but did not finish an pushed me back until May 2nd to finish the work. During the 26th to the 2nd we had job materials in our walkway causing a trip hazard. During that time frame of the 26th to the 2nd we had a no call no show for a scheduled appointment we had called in to come a complete the work prior to them sending us a crew on the 2nd.Here we are May 11th with another scheduled appointment to finish up drywall from where the holes was cut too big in my ceiling.I originally told the salesperson I wanted to address my electrical issues before we do all the **** work but I was ignored about my issues an proceeded to write up a sale. I was also told by the salesperson that I shouldnt have any issues. Remind you, I live here an knew I needed the electrical to be addressed because there has been obvious issues that I made the salesperson aware of. I was also told we can just worry about that later. That just doesnt seem to be the right way to handle this situation. I just hope my house doesnt burn down with the lack of attention that was paid to the customer with my issues I did address to them. It was even addressed in the initial request I put in to the company for service that I needed electrical an **** to come out. This kind of an experience is exactly why more people dont upgrade their homes like they should. Forgot to mention that customer care has not contacted me like I was told by 2 different employees. At this point, I dont feel like a valued customer that just spent 20k.

  

  Business response

  06/13/2022

  Good afternoon Mr. **************** team has reached out a couple of times in the last few weeks to discuss next steps, but have been unable to reach you. Please give ************************* a call at ************.

  Thank you,

  *************************

  Customer Experience Manager

• Initial Complaint

  05/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I reached out to peterman brothers to get a new AC and Furnace installed. They were running a promo for buy a AC unit, get a free furnace .The sales rep came out , Inspected everything , Closed me and my wife on the sale. And booked the work for the next day. (Awful quick ! ) Several technicians came out to do the work. My floor in my utility room before seemed to be slanting somewhat downwards, They installed the units. And after they did my floor completely sunk in, In my utility room and in my bathroom next to it. I had several contractors come out to quote the work. They all told me that the floor sinking in was starting to occur somewhat prior to peterman installing the units, And that there is no way that peterman did not notice or see the floor sinking in when they removed the existing units. Peterman installing the units made the floor sink in even further. And now I have foundation issues. They saw the floor was sinking in , Wanted a quick sale. And decided to install it anyways. I made several attempts to reach out to them to resolve the issue. Often going days without contact back while trying to juggle multiple contractor quotes. They reached out to me today 5/2/2022. And basically said they aren't liable. MY FLOOR IS SINKING IN. Even in the manufacturer booklets (THAT THEY GAVE ME ) it talks about how the areas around the foundation need to be examined for sturdiness etc. Before install. None of that was done. They dont want to do anything to fix the problem. I would be happy with a resolution of compensating my remaining balance on the install, or compensating me back for the price of the unit I did pay for. And I would just continue to finance the labor charge. All of my quotes are thousands of dollars to fix the issue. And this could of been prevented if they would of said something about it sinking in. I would of fully fixed whatever issues were there. But they didnt even give me a chance to . They just wanted a quick install and sale .

  

  Business response

  05/05/2022

  *******, we are so sorry to hear this feedback. We appreciate your taking time to speak with our Install Manager so that we could address your concerns personally. As discussed, it is not the responsibility of Peterman Brothers that your floor is caving in. This was a condition that existed before our install. The installers leveled the unit during installation and they would not have known the extent of the foundation damage as this is not an area our technicians are familiar with. At any time you were concerned about the flooring, we would have been happy to postpone your installation. If you have any further questions or concerns please email us directly at ******************************************* Sincerely, Peterman Brothers

  Customer response

  05/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

   

  They have not done ANYTHING to resolve the complaint !They just keep repeating the same statement over and over again ! "We are not foundation experts". I got the floor repaired today by american basement solutions , And they stated several times that there was no way at all that Peterman brothers installed the new unit without seeing the floor was severely damaged ! They installed it knowing so ! They are deceptive ! We asked at the initial quote several times if the floor would be a issue because it was slanting slightly downwards. They said no several times. So were they experts then?????? Then it literally was caving a month or so later! After complaining about it, they NEVER sent ANYONE out to look at it ! They just said they are not liable . Which is not true at all ! They tried to rope me into a one visit close sale, And booked it for the next day install ! They know that in indiana you have 3 days to back out of a contract , So they try to book you the next day for install to go around the law!  They are con men ! Then today when posting about their business and shady business practices, they blocked me on social media !!!!!!! A PAYING CUSTOMER , who just spent $10,000. They refuse to contact me back via email or via calls etc to work out a resolution ! 

  The Better Business Bureau was created to keep companies like this accountable ! That is why i reached out ! They are skirting around responsibility . They dont want to be held accountable. It says in literally every single booklet when it comes to install of the products that the furnace needs to be installed on level ground and needs to have support. They didnt do literally any of that They installed this furnace on a ground that was caving in ,and they caused damages to my house that I had to pay almost $5000 for today. I absolutely DO NOT accept their response whatsoever. All 5 contractors confirmed that peterman did the install and sale anyways to get a quick buck off of me, They knew the floor wouldnt hold it ! They did it anyways ! They need to make it right ! 

   

  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *******************************

  
  

  

  Business response

  06/13/2022

  Good afternoon *******,

  Unfortunately, we stand by our statement that we are not foundation experts and we did perform the work we were hired for - the installation of an HVAC system - to the standards and codes necessary. Foundation issues of the home were a pre-existing condition that our experts in HVAC have no knowledge or expertise on.

  Thank you,

  *************************

  Customer Experience Manager

• Initial Complaint

  04/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My complaint goes back several years and encompasses several failed repairs of the same issue. The problem began in October 2018 when I discovered a leak in my basement. Petermans initial assessment and repair was grossly negligent. Unfortunately, the depth of this dereliction is only obvious in hindsight. This initial service installed a freezeless hose bib (at least according to Petermans original invoice). Thirteen months later, I found the same leak in my basement. Peterman assured me it was not their fault, even having the original technician explain why this was a different problem. I tried to question the obvious conflict of interest, but to no avail. Anyways, Peterman subsequently made another replacement and, five months later, the repair failed, again. As this was within my warranty period, Peterman came out and replaced the valve and bib. I was not compensated for the damage to my home. However, I had learned my ****** and recorded all calls (Indiana is a one-party consent state for recording conversations). In these discussions, the Peterman technician openly admits the failed prior efforts to fix the leak and expressed surprise over the companys inability to fix a fairly basic problem. For the past two years, Ive bypassed using that specific outdoor faucet that connects to this valve as I had little confidence in Petermans work and didnt want to deal with another leak. However, while I was away last week for work, the individuals opening my pool turned on the valve in order to connect a hose. Unsurprisingly, the hose bib/valve failed yet again, leaking for several days before I discovered what was going on. I reached out to Peterman in an attempt to amicably resolve this matter. I have yet to receive a response. A few days ago, Hope Plumbing replaced my valve bid and pointed out the faulty piece that Peterman had installed (Ive kept this piece for the record if/when need be). I estimate that Petermans inability to provide the minimum stand

  

  Business response

  06/03/2022

  Good morning,

   

  Our team member *************************** is actively working with **************** to resolve these matters offline. We have also opened up a claim to repair all damage at the home.

   

  Sincerely, 

  *************************

  Customer Experience Manager

• Initial Complaint

  12/07/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Peterman Brothers came out originally came out to clear the main sewer drain. Service appeared to go fine on that day. Two days later it was discovered that the Main sewer drain was then dripping which is obviously a health hazard. My husband, *************************, called that morning(approximately 8 am) to ask for an appointment asap as we had people coming to look to buy our house same day. Did not hear anything by 11 am so he called back to ask about the *** and was just advised "on the list". By 3 PM and in fear they were not going to still come out by end of day I called back and voiced my displeasure and they still would not give a firm answer if they would be out. Based on the fact this company came out to "fix" this sewer drain then two days later it malfunctions they should have put us first on the list to rectify their error, but instead did not care as this was not going to gain them anymore money. When they came out the first time they were there within an hour or two of calling. Not to mention this is a sewer drain malfunction that is a health hazard. When the customer service, ******* contacted me today, not only was she completely rude and unprofessional, she lied and said we did not say it was something that needed done ASAP which is not completely true, my husband relayed we needed this done as people were coming to look at the house. Even thought my husband DID in fact relay the importance of the fix ASAP(to which ****** from customer service claims we did not, which i disagree with), you would think a company would want to fix their error ASAP instead of just kicking the can down the road and "putting us on the list" when it fits in their schedule essentially. Very disappointed with the terrible customer service of this company and would not recommend to anyone. Resolution expected is the full amount of labor from the original appointment of $333. They did not fix the problem, so are not entitled to this labor charge. Thank you for your time.

  

  Business response

  02/09/2022

  11/30 We sent technician out for a clogged mainline. Customer approved and was charged $333. This was turned over to the drain specialist to camera the line. ****** declined any recommended repairs as they are selling the home. The drain was cleared and the technician restored flow to the home. 12/3 8:01am **** calls to advise they had a leak from a rubber coupling and he is showing the home and needs a tech out to fix. Flex schedule advised. Customer called at ******* and was assured they are on the schedule and advising that the home is beginning to smell. CSR advises flex schedule. 2:41pm ****** calls and asks for update. CSR advises still on today's schedule and we will call as soon as tech is available. ****** states she is very frustrated and feels she is not being prioritized. She also requests a refund for the previous visit and cancels the appointment. CEC reaches out on 12/6 to speak with customer and LVM. 12/7 ****** ****** and CEC have conversation. The mainline cabling was completed and the charges are valid. ****** states that we should have provided priority service for her home since she believes we created the leak. CEC advises her that we would be happy to correct and fix the issue but we were not given the chance. Peterman Brothers stands behind our work and will correct any issues that *** arise. In this instance, Peterman Brothers was not given the opportunity to evaluate the leak or correct any issue.

  Customer response

  02/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  They still were not out as of 3:30 pm(approximately) on a Friday. We called in the morning, and they had no sense of urgency. This is not the only review I've seen for them with the same issue. We need refunded, the fact they say they weren't given the chance to fix it? Ridiculous. We had a leak and they did not put us priority. Needed to call someone else to come out ASAP to fix their shotty work. Waiting all day to just call and say "on the list", not acceptable. Refund still requested. 
  
  Regards,
  
  *****************************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩