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            Business ProfileShade By Design

            Awnings

            Current Alerts For This Business

            Pattern of Complaint:



            BBB files indicate that this company has a pattern of complaint. Specifically, consumers allege the business:

            • Fails to live up to promises regarding installation timelines.
            • Fails to respond in a timely manner to requests for updates, refunds, and discounts.
            • Fails to issue refunds when they have been promised to consumers. 
            BBB notified the business of the existence of the pattern on February 24, 2020. BBB is awaiting response. 



            Contact Information

            6321 E 30TH ST., STE. 206

            Indianapolis, IN 46219

            Visit Website
            Email this Business
            (317) 602-3513

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            Closed
            Closed

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Manufacture and Install Commercial and Residential awnings.  Retractable patio awnings, Shade Screens, welded frame awnings, Corradi shade systems Mirage Retractable screen doors. 

            Products & Services

            Retractable Patio Awnings, Retractable Shade/Solar Screens, Retractable Screen Doors, Shade Systems, Welded frame awnings and canopies

            Business Details

            Location of This Business
            6321 E 30TH ST., STE. 206, Indianapolis, IN 46219
            Email this Business
            BBB File Opened:
            6/5/2014
            Years in Business:
            18
            Business Started:
            7/3/2006
            Business Incorporated:
            7/3/2006
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Contact Information

            Customer Contact

            • Ms. Tonya Davis, Office Manager
            Additional Contact Information

            Fax Numbers

            • (317) 895-0610
              Other Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/09/2023

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            Ordered a retractable shad and drop down screen March 2022, was told it would be installed in 8 weeks. After many calls ***** kept telling me it was due to Covid and they didnt have parts as they were being shipped from ***** After MANY more calls was finally installed Aug 22, 2022- almost- they still have my drop down screen that they will not deliver and they will not return my phone calls.
            Read More
            Read 3 More Complaints

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Venkata K

            07/10/2023

            Ordered 3 vertical drop shades with motor in FEB 2023, was told it would be installed in 8 weeks. After many calls they won't respond and when they responded kept telling me they were waiting for 2 parts. After MANY more calls still no response and not installed anything. We paid $4097.00 5 months back and are still waiting. We don't want to go through with all this, please return our money, we will look into some other company.

            Shade By Design Response

            07/12/2023

            We have spoke with ************** several times in regards to her project. Like all our customers, we manufacture a custom product built specifically for their home. We have our customers to provide a 50% deposit just for this reason. This project is in production and several parts of this have been completed that can't be used on any other project. The deposit covers the materials for the job and is non refundable and shows that on our contracts. There are still some delays in getting raw materials but it is getting better. I have shared this delay with customer. No part of the project can be installed until those materials arrive for the completion of fabrication. Unfortunately it has taken longer than thought because of these material delays. We will be able to provide ************** with the finished product she ordered. We also will be happy to give ************** a discount of $500.00 for the inconvenience she has experienced. We provide an excellent quality product and are confident that she will be satisfied when completed.
            Read 1 More Customer Review

            Local BBB

            BBB Serving Central Indiana

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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