We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          The Bath Authority, LLC has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileThe Bath Authority, LLC

            Bathroom Remodel
            BBB accredited business

            Contact Information

            6520 Corporate Dr

            Indianapolis, IN 46278-2915

            Visit Website
            (317) 330-6466

            Business hours

            8:00 AM - 8:00 PM
            Business Hours
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            10:00 AM - 3:00 PM
            11:00 AM - 5:00 PM

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            2.33/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA-

            Accredited Since: 6/23/2023

            Years in Business: 4

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            6520 Corporate Dr, Indianapolis, IN 46278-2915
            BBB File Opened:
            6/9/2023
            Years in Business:
            4
            Business Started:
            10/29/2020
            Business Started Locally:
            12/1/2022
            Business Incorporated:
            10/29/2020
            Accredited Since:
            6/23/2023
            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            8:00 AM - 8:00 PM
            T:
            8:00 AM - 8:00 PM
            W:
            8:00 AM - 8:00 PM
            Th:
            8:00 AM - 8:00 PM
            F:
            8:00 AM - 8:00 PM
            Sa:
            10:00 AM - 3:00 PM
            Su:
            11:00 AM - 5:00 PM
            Business Management
            • Ms. Bridget McQuaide, Customer Service Representative
            • Ms. Juanita Davenport, Community Engagement Coordinator
            • Mr. Michael Strmac, Owner
            Contact Information

            Principal

            • Ms. Juanita Davenport, Community Engagement Coordinator
            • Mr. Michael Strmac, Owner

            Customer Contact

            • Ms. Bridget McQuaide, Customer Service Representative
            Additional Contact Information

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/02/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            We ordered a $20,000 Tub/Shower installation. Man came and ripped out old tub and shower. Another man came and opened what was ordered for us and found that it was incomplete. We said we would wait for the complete package to be installed later. That was in March, 2024. We were contacted and told it would be August before parts could be received and installed. I asked for a rebate in June of the $8,920 we had already paid because doing without a usable shower was becoming a serious health issue for my husband. I was told I could only have a percentage back but was never actually offered it in good faith. I was offered a lesser shower/tub for over $11,000. I have a quote for the same thing for less than $5,000. I have spoken with ***** repeatedly and he said he would pass this to someone else 2 weeks ago and I have heard nothing. I feel since the error was entirely theirs and I have been waiting over 3 months, my money should be refunded.
            Read More
            Read 1 More Complaints

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Liz A

            06/12/2024

            ********************************* sold us a project last Thursday , the following Monday he cussed my husband out over text and that day we decided to cancel. Two days later, today (06/12/24) he STILL authorized $5500.00 to be taken from our account even after we cancelled. We had to change all of our bank info because this person has been deemed untrustworthy. Dont waste your time, they treat their customers like s***

            The Bath Authority, LLC Response

            06/17/2024

            Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at ************** or ******************************************* We value your business and are committed to ensuring your experience with Universal Windows Direct is positive. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.
            Read 2 More Customer Reviews

            Local BBB

            BBB Serving Central Indiana

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.