ComplaintsforFull Beauty Brands

• Initial Complaint

  11/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 11/14/24 I called to order items from their catalog that I received 2 days prior. The price was higher per the operator. I gave them the catalog 0093-020117 which expires 3/3/25 and was told the prices were higher and not as advertised. I asked for a supervisor several times and was told there are none. I have sent 2 emails both containing pictures of the catalog number, pages with the prices and received no response. I explained this was false advertising

  Business response

  11/15/2024

  Dear ******* *****,
  
  FullBeauty Brands, ***** owner of the Woman Within brand of products (collectively,"FullBeauty Brands") received complaint ID ******** from Ms. ***** ********* forwarded from your office, and we are writing to respond.
  

  On November 14, 2024, Ms. ********* contacted Woman Within to place an order from the catalog, which she had received two days earlier.During the call, she was informed by the operator that the prices were higher than those listed in the catalog. Ms. ********* provided the catalog number 0093-020117, which is valid until March 3, 2025, but was still told that the prices were not as advertised.
  Ms. ********* requested to speak with a supervisor multiple times but was informed that none were available. She has since sent two emails,both including pictures of the catalog number and the relevant pages showing the prices but has not received a response. Ms. ********* is requesting that the items be sold to her at the advertised prices.
  
  We contacted Ms. ********* by phone on November 15, 2024,and successfully resolved the issue. We appreciate Ms. ********* for reaching out and trust that we have provided the necessary information to address her concerns. We apologize for any inconvenience this may have caused and are grateful for her understanding. Please let us know if there are any further questions.
  
  Sincerely,
  *** ****
  FullBeauty Brands, Executive Communications
  Office: ************** | Fax: **************

  
  

  Customer response

  11/15/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  

  they contacted me by phone, gave me the advertised price and free shipping 

  I appreciate the immediate and satisfactory response 

  thank you

  Regards,

  ***** *********

• Initial Complaint

  11/12/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased two pairs of tights two weeks ago. They are a size 3 X. However the tights were the size of a child and not a full figured woman. They were a FINAL SALE/NO REFUNDS OR EXCHANGES. However, this product is very misleading. I have sent several emails to Jessica London (Full Beauty) as well as contacted one of their representatives. Carefully going through the proper channels to get a positive resolution concerning this. I have requested a refund/exchange as well as asking them to take these tights off of their website if the actual size does not reflect whats being advertised. Needless to say, I still havent received any solution just a formal email regarding their policies.This is false advertising at its worse. They sold me a full figure product that doesnt even compare to its actual size. I am contacting you to express my concerns in regards to this company that so many women as well as myself have been patronizing for years. It is my desire to obtain a refund or credit for the items that I failed to receive as to what was presented via the webpage. In addition to taking this misleading product off of their ********** that other consumers will not be duped into purchasing the same.

  Business response

  11/15/2024

  Dear ******* *****,
  
  FullBeauty Brands, ***** owner of the Jessica London brand of products (collectively, "FullBeauty Brands") received complaint ID ******** from Ms. ***** ***** forwarded from your office, and we are writing to respond.
  
  Our website provides the following information regarding Ms. ***** scenario:
  
  WHAT SHOULD I DO IF I RECEIVED THE WRONG ITEM
  Received an Incorrect Item?
  Please place a new order on our website and return the incorrect item using the instructions on the back of the packing slip. Or, call us toll-free at *************. We'll issue a credit for the incorrect item to the original credit card, and charge your card for the correct item once it's shipped.
  
  FullBeauty Brands records show Ms. ***** placed an online order through ************************** on 10/31/24. This order included two pairs of olive tights priced at $7.97 each, which were shipped to her on 11/1/24. We understand that Ms. ***** has reported receiving the wrong size of tights. Although these tights were marked as final sale items, with the website stating that such items cannot be returned, we are willing to accommodate her request and issue a refund for both pairs.
  
  On 11/14/24, a refund in the amount of $17.20 for the tights was processed as a gift card and rounded to $18.00 and will be sent to Ms. ***** email within 2-3 business days. Ms. ***** is welcome to either discard the tights or donate them.Additionally, we have informed our warehouse team of the reported sizing issue,and they are currently investigating the matter to prevent future occurrences.
  
  We apologize for any inconvenience caused during this process and we thank Ms. ***** for taking the time to inquire, and we trust we have provided the information necessary to resolve this matter.
  
  Sincerely,
  ***** *****
  FullBeauty Brands, ************************************************** | Fax: **************
  ******************************************

  Customer response

  11/16/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
   
  It was never my intention to escalate this higher than Jessica London. I only wanted the company to take into consideration of the items that were ordered and to honor my request. Thank you and JL for your prompt response. This will not deter me from shopping with them in the future.
  
  

  Regards,

  ***** *****

• Initial Complaint

  11/08/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered two articles of clothing on October 31, 2024, and decided to cancel them on November 2, 2024. I cancelled the items before they got shipped, but Woman Within decided to ship them anyway. A delivery attempt was made on November 6, but I refused the shipment and wanted the package to be sent back to shipper. The ***** delivery guy didn't tag the shipment correctly, and a second delivery attempt was made on November 7. I also rejected this delivery attempt, but the driver logged/tagged it as "delivered." It was not accepted by me, I informed Woman Within, but they have lied to ****** and stated the delivery was completed. You can track the ***** delivery travel history at ************.

  Customer response

  11/08/2024

  Some time today after I made this BBB complaint, I communicated with ******* of the Texas Woman Within office.  He assured me that I'd get a full refund back to my ****** account within 24 to 48 hours.  If I don't receive it by Tuesday, November 12, I'll let you know.

  Business response

  11/12/2024

  Dear ******* *****,
  
  FullBeauty Brands, ***** owner of the Woman Within brand of products (collectively,"FullBeauty Brands") received complaint ID ******** from Ms. ****** ****** forwarded from your office, and we are writing to respond.
  
  We understand Ms. ****** ordered two articles of clothing on October 31, 2024,and decided to cancel them on November 2, 2024. Despite cancelling the items before they were shipped, Woman Within proceeded to ship them. A delivery attempt was made on November 6, but Ms. ****** refused the shipment and requested that the package be sent back to the shipper. However, the ***** delivery driver did not tag the shipment correctly, leading to a second delivery attempt on November 7. She also rejected this delivery attempt, but the driver incorrectly logged it as delivered. Ms. ****** did not accept the package. She has informed Woman Within of this issue, but they have falsely stated to ****** that the delivery was completed. You can track the ***** delivery travel history using the tracking number ************.
  
  FullBeauty Brands records indicate that Ms. ****** placed an online order through Woman Within on October *******, for two items, using her ****** account for payment. The order entered processing on November 1, 2024, in preparation for shipment on Monday November the 4th. Once processing has commenced, we are unable to cancel or modify the order. When Ms. ****** attempted to cancel the order on November 2, 2024, via email and chat, it was too late. However, Ms. ****** was advised she had the option to return the items for a refund.
  

  FullBeauty Brands records indicate that on November 8, 2024, Ms. ****** contacted customer service regarding her package, which was refused and returned to the sender. At that time, our representative issued a credit for the merchandise amount of $30.78 and the shipping and handling charges of $12.00. We ask Ms. ****** to please allow 3-5 business days for these credits to be posted to her ****** account.
  
  We thank Ms. ****** for taking the time to inquire, and we trust we have provided the information necessary to resolve this matter.
  
  Sincerely,
  *** ****
  FullBeauty Brands, Executive Communications
  Office: ************** | Fax:**************
  **********************************************************************

  
  

  Customer response

  11/12/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ****** ******

• Initial Complaint

  10/30/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Order placed 9/28/2024 Payment of $40.16 made Still haven't t received these items.I contacted woman within multiple times by email.They told me to be patient.Their tracking info is *********** it says my pky was delivered and NO PACKAGE was delivered to my address.I want my order and 32 days later ...I made payment and I got screwed!!

  Business response

  11/01/2024

  Dear ******* *****,
  
  FullBeauty Brands, **** owner of the Woman Within brand of products, (collectively,"FullBeauty Brands") received complaint ID ******** from Ms. ****** ***** forwarded from your office, and we are writing to respond.
  
  Our website provides the following information regarding packages that the carrier shows as delivered:
  
  If you are not able to locate your package, give us a call at **************.Were happy to help. Please print a PDF Affidavit Form, fill out with Order Number, Order Total, Name, Billing Address, Phone Number, and Email Address.Please sign, date, and send to our Analysts for review.
  
  Send to:
  Customer Relations Analyst
  *******************************
  *****************
  
  * A police report is required for any package of $200 or more, multiple misdelivered packages totaling $200 or more within 60 days, and for deliveries with picture proof provided by carrier. Please attach the police report to your signed affidavit letter. Letter must be received within 60 days from the ship date. All claims are subject for review; affidavit does not guarantee refund.
  
  FullBeauty Brands records indicate that Ms. ***** placed an online order on 9/28/24 from *************** totaling $60.94. The order consisted of 4 pairs of pants, with a merchandise cost of $45.96 and a shipping and handling fee of $14.98. The Payment was made using Ms. ****** **** card. The items shipped via ***** to Ms. ****** address on 10/1/24 under tracking number ********************, and delivery was confirmed on 10/3/24 with picture proof of delivery (see attachment 1).
  
  ******** provides both delivery confirmation and photo proof, per our non-receipt policy, we ask that Ms. ***** complete and return the affidavit form available at *************** and email to ******************************************* Once we receive the completed form,we will process a refund to the original payment method used for the order.
  
  We thank Ms. ***** for taking the time to inquire, and we trust we have provided the information necessary to resolve this matter.
  
  Sincerely,
  ***** *****
  FullBeauty Brands, ************************************************** | Fax: **************
  ******************************************

  Customer response

  11/04/2024

  There were 2 orders placed that day.

  The first with 4 pair of pants were received. 

  These screen shots are from the 2nd order which was placed on 9/28/2024 and I still have not received these items.

  Customer response

  11/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  There were 2 orders placed that day.

  The first with 4 pair of pants were received. 

  These screen shots are from the 2nd order which was placed on 9/28/2024 and I still have not received these items.

  
  
  Regards,
  
  ****** *****

  
  

  Business response

  11/11/2024

  Dear ******* *****,
  
  FullBeauty Brands, **** owner of the Woman Within brand of products, (collectively,"FullBeauty Brands") received complaint ID ******** from Ms. ****** ***** forwarded from your office, and we are writing to respond.
  
  FullBeauty Brands has reviewed the order number provided by Ms. ***** (LHGJ31810817CD) and found that it does not match any orders associated with our company. A search of her Woman Within account revealed only one order,which has already been refunded to her **** card for the amount of $60.94. For Ms. ******* convenience, we have included a screenshot of her Woman Within profile, which shows only this one order. We kindly request that Ms. ***** verify where she placed the order LHGJ31810817CD.
  
  We thank Ms. ***** for taking the time to inquire, and we trust we have provided the information necessary to resolve this matter.
  
  Sincerely,
  ***** *****
  FullBeauty Brands, ************************************************** | Fax: **************
  ******************************************

  Customer response

  11/12/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ****** *****

• Initial Complaint

  10/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid for a shirt and I used the company sizing guide to order it. When it arrived, it was way too small - their sizing guide is misleading - so Initiated a return. I requested a refund of the full amount. I took the item to the *** store as instructed and got my return receipt. I got home and saw an email ( attached here) telling me I got my refund, but was charged a processing fee for it that's more than the cost of the item, so I don't get any money back.The company does not advertise this clearly and that's fraud anyway. I'm not only out the cost of the shirt that they misleading advertised as being my size, I'm out the shipping fees as well.I want the cost of the item back and to complain about deceptive and fraudulent business practices. I shouldn't lose my refund because they had bad sizing information on their site and are not up front or at all clear about that processing fee.

  Business response

  10/30/2024

  Dear ******* *****,
  
  FullBeauty Brands, ***** owner of the Woman Within brand of products (collectively,"FullBeauty
  Brands") received complaint ID ******** from Mr. ***** ****** forwarded from your office, and we are writing to respond.
  
  We understand that Mr. ****** purchased a shirt using KingSizes sizing guide,when the shirt arrived it was too small. Mr. ****** initiated a return and requested a full refund, following the instructions by taking the item to the *** store and obtaining a return receipt. Mr. ****** received an email indicating he received a refund but was charged a processing fee that was more than the cost of the item resulting in no refund. Mr. ****** states that this processing fee was not clearly advertised, and he believes it is deceptive and fraudulent. Consequently, he is not only out of the cost of the shirt due to misleading sizing information but also the shipping fees. Mr. ****** is requesting a full refund of the items cost.
  
  Our return policy,as presented online and in catalogs, states the following:
  
  Our goal is your complete satisfaction! If we have not delighted you, all unused, unworn, unwashed, or defective merchandise may be returned within 60 days of ship date.
  
  Your return is FREE when you select a refund in the form of a non-expiring e-gift card. The e-gift card will be in the dollar amount of your returned item(s). You can also choose to receive a refund back to your original payment method; however, charges may apply.
  
  All sales are final after the 60-day period. A refund will not be processed for products received after 60 days from the ship date.
  
  To return items shipped directly from third party brands, heavy items, items purchased through websites like ****** and ******* see the relevant section below.
  
  Final sale items cannot be returned or exchanged. If you return a final sale item, you will not be refunded for the item or shipment and the item will be donated to a charity local to our ************, IN distribution center.
  
  Our records show that Mr. ****** ordered a shirt on 10/18/24 which came to $18.15 ($8.98 for the merchandise, $7.98 for shipping and handling, and $1.19 in tax). Our warehouse shipped his order on 10/22/24 via ****. According to **** tracking number **********************,his package was delivered on 10/25/24.
  
  Our return policy does not offer to refund the shipping and handling fees for any reason since this was a service that was rendered to the customer when Mr. ******* package was delivered. Therefore, the original $7.98 shipping and handling fee and associated tax is non-refundable. Mr. ****** does have the option of a free return if he accepts a non-expiring e-gift card as credit for the returned merchandise or requests and exchange, an exchange does not have to be for the same item. Mr. ****** does also have the option of paying to return the item on his own, through any carrier of his choice we just ask that Mr. ****** to keep all return tracking information. Should Mr. ****** choose to receive a refund back to his original method of payment using our Happy Returns method at the cost of $10.99 which is deducted from his return credit. Mr. ******* merchandise amount with tax included was $9.61, we would deduct the $10.99 from that amount so Mr. ****** will receive no credit (see attachment). If ********* wants credit to his original method of payment, he retains all postage liability for the shipped merchandise. In Mr. ******* case we would recommend he accept the non-expiring e-gift card option in the amount of $9.61.
  
  We thank Mr. ****** for taking the time to inquire and trust we provided the information necessary to resolve this matter.
  
  Sincerely,
  *** ****
  FullBeauty Brands Executive Communications
  Office:************** | Fax: **************
  **********************************************************************
  

• Initial Complaint

  10/28/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Paid off account in full on ****** and closed account, as of 10-27-24 they are still charging me interest with late fees on interest

  Business response

  10/29/2024

  Dear ******* *****,
  
   FullBeauty Brands, ***** owner of the KingSize brand of products (collectively,"FullBeautyBrands") received complaint ID ******** from Mr. ****** ******* forwarded from your office, and we are writing to respond.
  
  We acknowledge that Mr. ******* paid off his account in full on September 3, 2024, and subsequently closed the account.However, as of October 27, 2024, he is still being charged interest and late fees on the interest. Mr. ******* is requesting a billing adjustment.
  
  We apologize, Mr. ******* is experiencing billing issues. FullBeauty Brands cannot assist Mr. ******* with his requests concerning the KingSize credit card; ************* is the issuer of this credit card. FullBeauty Brands does not have the ability to accept payment, remove fees, change due dates, cancel a card, nor does it have the ability to make changes to a customer's credit report. We ask that he work directly with the Better Business Bureau and ************* if he needs assistance with this matter.
  
  Comenity's Contact information is as follows:
                                      *************
                                      PO Box 182782
                                      ********,** 43218-2782
                                      **************
  
  We thank Mr. ******* for taking the time to inquire and trust this resolves this matter. We apologize for any inconvenience.
  
  Sincerely,
  *** ****
  FullBeauty Brands, Executive Communications
  Office: ************** | Fax: **************
  **********************************************************************
  

  Customer response

  10/29/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ****** *******

• Initial Complaint

  10/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  10/27/2024 I received an order confirmation email from ******'s. While reviewing it I saw a spot that said to "click here" for free shipping. I clicked on it to see what it entailed but instead of information, it automatically enrolled me in a monthly program they would charge my credit card $16.95 a month. In order to cancel, I need to call them. I called immediately and was told they could not see my order and I was to call back in 3 days. It is deceptive and at no time did I agree to this program yet I was enrolled. I reviewed the rest of the email and there is not one word about enrolling in the program. This practice is deceptive and designed to trick consumers into spending funds without their knowledge.

  Business response

  10/31/2024

  Dear ******* *****,
  
  FullBeauty Brands, ***** owner of the ******* brand of products (collectively,"FullBeauty Brands") received complaint ID ******** from Ms. ***** ******* forwarded from your office, and we are writing to respond.
  
  Regarding the $16.95 charges to Ms. ******* we offer a "Member Rewards Program" to our customers after the customer places an order. This program is through a third party (Ebbo/Clarus) which offers free shipping rebates up to $15.00. The 30-day trial period is free, and after the 30-day trial, the customer is billed $16.95 per month plus tax unless the customer calls and cancels. Membership requires a purposeful act on the customer's end to sign up for the membership; therefore, the customer is not automatically subscribing,and the customer cannot accidentally subscribe. Ms. ******* placed an online order through *********** on 10/26/24 and at that time enrolled into the Member Rewards Program. The sign-up page explains the free trial and monthly fee and the complete terms and conditions for the program. Then, the customer receives an email or a welcome packet in the mail, which was mailed to Ms. ******* email address on 10/26/23, with the program details, including instructions to cancel the program online, by phone, or by mail.
  
  We reached out to Ebbo/Clarus, the third-party company overseeing the Member Rewards program, and they confirmed on 10/30/24 that Ms. ******** membership was not active. As a result, she will not be charged the $16.95 monthly ******. Hamblen can also verify this directly by contacting Ebbo/Clarus at **************.
  
  We thank Ms. ******* for taking the time to inquire, and we trust we have provided the information necessary to resolve this matter.
  
  Sincerely,
  ***** *****
  FullBeauty Brands, ************************************************** | Fax: **************
  ******************************************

  Customer response

  11/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  When I placed the order, I did not enroll in any membership. I have attached a copy of my original order.  The "purposeful act" you reference was me clicking on a hyperlink that said for "free shipping click here" in the email confirmation of my order - I attached screenshots of what it looked like in my initial complaint. At no point in the email did it say I was automatically subscribed. Once I clicked, then I was subscribed and it required me to contact your company to cancel otherwise your company would begin billing my credit card.  When I clicked that link, I should have been brought to a page that described the program and what it entailed.  Instead, you automatically enrolled me and that is not acceptable.  Please change this program so that terms and conditions are up front before forcing someone to commit to a program.  

  
  Regards,
  
  ***** *******

  
  

  Business response

  11/06/2024

  Dear ******* *****,
  
  FullBeauty Brands, ***** owner of the ******* brand of products (collectively,"FullBeauty Brands") received complaint ID ******** from Ms. ***** ******* forwarded from your office, and we are writing to respond.
  
  In response to Ms. ******** concern about the hyperlink and being automatically enrolled into the program, we have documented her feedback in detail and shared it with the Information Technology teams. The issues raised in Ms. ******** complaint will be reviewed and investigated accordingly.
  
  We thank Ms. ******* for taking the time to inquire, and we trust we have provided the information necessary to resolve this matter.
  
  Sincerely,
  ***** *****
  FullBeauty Brands, ************************************************** | Fax: **************
  ******************************************

• Initial Complaint

  10/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  $34 was taken for a purchase that was not authorized by me. My lawyer said first contact the business woman within. Nothing got taken care of won't give my money back even though they took it off my card

  Business response

  10/30/2024

  Dear ******* *****,
  
   FullBeauty Brands, ***** owner of the Woman Within brand of products (collectively, "FullBeauty Brands") received complaint ID ******** from *** ***** ****** forwarded from your office, and we are writing to respond.
  

  We understand that *** ****** is disputing an unauthorized charge of $34.00.Following her attorneys advice, she contacted Woman Withins customer service,but the issue remains unresolved. Despite the charge being made to her card,the amount has not been refunded. *** ****** is requesting a refund of the $34.00.
  

  Our records show that an order was placed online on October 20, 2024, using *** ******* name and credit card information. The order included two V-neck tees, totaling $34.94. On October 21, 2024, *** ****** contacted Woman Within customer service, stating that she did not place this order. Consequently, a do not ship request was applied to the shipment. We successfully halted the shipment, ensuring that *** ******* card was not charged $34.94. The pending authorization for $34.94 will be removed from her account and will not be posted.
  

  We appreciate the time *** ****** took to inquire, and we trust that this resolves this matter. Please feel free to let me know if you have any other questions.
  
  Sincerely,
  *** ****
  Executive Communications
  Office: ************ | Fax:**************
  **********************************************************************

  
  

  Customer response

  10/31/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***** ******

• Initial Complaint

  10/22/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I received a letter in the mail saying that I received a letter from FullBeauty Brands stating that my payment failed and that I owe $3.85. However, I checked my credit card statement, and the order was paid in full. The letter does not include any information about an order number or the product related to this amount. The only information provided is the ship date of August 9th and the last four digits of my credit card. They are asking me to mail a check or money order to cover the remaining balance of $3.85. However, there is no remaining balance from any order associated with the charge on the listed credit card. I believe this is a scam because the details are very vague. I would like this $3.85 charge removed from my account.

  Business response

  10/25/2024

  Dear ******* *****,
  
  FullBeauty Brands, ***** owner of the Eloquii brand of products (collectively,"FullBeauty
  Brands")received complaint ID ******** from ******************** forwarded from your office, and we are writing to respond.
  
  We understand Ms. ******** received a letter from FullBeauty Brands stating that her payment failed and that she owes $3.85. However, her credit card statement shows the order was paid in full. The letter lacks an order number or product details, only providing the ship date of August 9th and the last four digits of her credit card. Fullbeauty Brands is asking for a check or money order to cover the $3.85, but there is no remaining balance on her credit card. Ms. ******** believes this to be a scam due to the vague details. Ms. ******** is requesting that the $3.85 charge be removed from her account.
  
  According to FullBeauty Brandsrecords, Ms. ******** placed an online order for four items totaling $201.80 on August 1, 2024. Three of these items were shipped on August 5, 2024, and her **** card was charged $154.78. The remaining item was on backorder and was charged $47.02 when it shipped on August 9, 2024.
  
  On August 20, 2024, Ms. ******** contacted FullBeauty Brands to report that she had received incorrect items. On the same day, she was provided with return instructions and issued an upfront credit of $105.81 to her **** account for the two incorrect items. Ms. ******** subsequently returned all four items.However, she also filed a dispute with her bank regarding the backorder charge of $47.02. The dispute led to a chargeback, causing Ms. ********s account to go into collections. When the return was processed, it cleared the item, but an error left a portion of the taxes, amounting to $3.85, outstanding.
  
  As part of our commitment to resolve this matter, we contacted our collection department for support. As of October 23, 2024, we are pleased to inform you that Ms. ********'s account with ***************************************** has been successfully cleared from collections and will no longer receive any further letters. She may disregard any letters that may arrive after this writing.
  
  We thank Ms. ******** for taking the time to inquire. We trust we have provided the information necessary to resolve this matter.
  
  
  Sincerely,
  *** ****
  FullBeauty Brands, Executive Communications
  Office:************** | Fax: **************
  **********************************************************************

• Initial Complaint

  10/22/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Roaman's took $60.70 from my **** Account never sent the items and refuses to refund my money.

  Customer response

  10/23/2024

  My complaint is against ******'s Clothing affiliated with Woman Within clothing and *****. **************. I ordered 2 items from them for $60.71 on October 11, 2024. On October 13, 2024 a label was created. 2 days later I noticed the package is not moving through the process so I called ***** and they said Roaman's have not given them the package yet. As of October 22, 2024 

  Customer response

  10/23/2024

  As of October 22, 2024 Still no change with ***** so I called Roaman's and they refuse to credit back my $60.71 and will not work with me to resolve this issue. I asked them to resend the items if they won't credit my account because I want the items and they said under their policies that can't do that. **************** refused to transfer me to a supervisor and the credit department and hung up on me.

  Business response

  10/25/2024

  Dear ******* *****,
  
  FullBeauty Brands, **** owner of the ******* brand of products, (collectively,"FullBeauty Brands") received complaint ID ******** from Ms. **** ***** forwarded from your office, and we are writing to respond.
  
  We understand that Ms. **** ***** has reported a charge of $60.70 on her card for items she has not received and is requesting a refund.
  
  FullBeauty Brands records indicate that Ms. ***** made an online purchase from *********** on 10/11/24, totaling $60.70. The order included two pajama sets,priced at $18.74 and $22.49, with $4.50 in taxes and a $14.98 shipping and handling fee. The payment was made using Ms. ******* **** card. A shipping label was created on 10/14/24, by ***** (tracking number 61293150404338049786),but according to the tracking details at *************, no further updates have been provided. Due to this, we have deemed the package lost.
  
  ************** request, we have refunded the full amount of $60.70 to her **** card on 10/25/24. She should expect the refund to be posted to her account within 3-5 business days.
  
  We thank Ms. ***** for taking the time to inquire, and we trust we have provided the information necessary to resolve this matter.
  
  Sincerely,
  ***** *****
  FullBeauty Brands, ************************************************** | Fax: **************
  ******************************************

  Customer response

  10/29/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  **** *****

  They have responded to you and have returned my money but because they caused me to contact you to get my money back I will never order from them again. Thank you BBB.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩