Business ProfileforFull Beauty Brands
At-a-glance
Customer Complaints
1,202 complaints closed in last 3 years
311 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
This is a multi-location business.
- Headquarters
- 2300 Southeastern Avenue, Indianapolis, IN 46201
- BBB File Opened:
- 12/17/2003
- Years in Business:
- 118
- Business Started:
- 1/1/1906
- Accredited Since:
- 3/28/2014
- Alternate Business Name
- Catherine's
- Eloquii
- BCO
- Business Management
- Mr. Jim Fogarty, President/CEO
- Contact Information
Principal
- Mr. Jim Fogarty, President/CEO
Customer Complaints
1,202 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
11/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
446 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Nicki M.
1 star10/30/2024
Full Beauty Brands Response
11/05/2024
Dear *** **********,
We sincerely apologize for the inconvenience you have experienced with your recent order. We understand how frustrating it can be when a package does not arrive as expected.
Our records indicate that your order, which included two pairs of pants, was shipped on October 9th. According to our policy, we ask customers to allow ********************************************************************************************** frustration this may have caused.
We have been in contact with ***** regarding the status of your package, which was last tracked in ********, **. We understand that you have also reached out to them without resolution. We are committed to resolving this issue promptly and will continue to follow up with ***** on your behalf.
In the meantime, we have processed your refund request on 10/30/24. You should see the refund reflected in your account shortly. We apologize for the delay and any inconvenience this has caused.
We value your feedback and are working to improve our service to prevent such issues in the future. Thank you for your patience and understanding.
Sincerely,
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