Business ProfileforGlobal Smiles Dental, Inc.

I have a traumatic brain injury. I could not remember if my appointment was on Wednesday or Thursday. I phoned Global Smiles that Wednesday morning and asked if my appt was that morning or the next. I was told "we are in morning meeting" and to call back later. I received a call from Global Smiles later that morning, stating I missed my appt and I owed them $50 for the missed appt fee. I explained I called that morning to check on my appt day and was told they were in a meeting. They did not give me the appt info. The person on the phone stated the week prior, I had confirmed via text my appt date and time. I explained I have a traumatic brain injury. Sometimes I forget things. That's why I phoned them - to find out when the appt was.Person on phone was extremely rude, said I was liable for the $50 missed appt fee. I stated I would not return. I received a text from them, stating I had "canceled" my appt and they wanted me to reschedule. I rescheduled. My rescheduled appt was to be tomorrow. In today's mail I received a bill from them for $50 . I just got off the phone with them. They stated I am liable for the $50. I stated they sent me a text asking me to reschedule and I did. They stated I am still liable for the $50 even though I rescheduled with them !!I told them, I can either come in this week for the rescheduled appt and they can keep my business OR they can lose my business BUT I would not pay the $50 bogus fee either way and they can take me to collections.They said I could either stay with them or not but either way I had to pay them the $50. I stated then they could take me to collections and disconnected the call. They lost my business and they didn't care.They don't care about anything but $. It does not matter if you have a traumatic brain injury. I explained my disability and they said I would have to pay. Avoid them. Go to a provider who actually cares. I have never run across this before now.