Customer ReviewsforHope Plumbing, LLC

I am extremely frustrated with my experience with this company. In July, I hired them to replace all the plumbing in my house. Initially, they answered my questions and set a start date. However, things quickly went downhill.The first issue was when they showed up early, not on the scheduled day. While not a huge deal, it was inconvenient. It was also pouring rain, and my small yard was torn up, leaving a muddy mess. On top of that, the work collapsed, and they left the dirt piled in my neighbors driveway. I voiced my concerns and the project **************, they couldnt run the pipes through the basement as planned, so they had to dig up more of my yard. The following day, they began digging in a completely different area than what the project manager had told me. When I pointed this out, they said they could dig wherever I wanted, but I explained it wasnt my choiceit was the agreed-upon plan. They eventually moved to the original planned spot.When I checked the progress, I found another issue: they forgot to connect the wash basin next to the washer and dryer. The workers were confused by my concern, and I ended up having to come up with a solution. I shared my frustration with the project manager, who promised to check on things but never showed.The workers stayed until 9:30/10 PM, rushed to finish, and left my house a mess. Worse, my yard was left in bad shape, now causing substantial drainage issues. They also regraveled my neighbors driveway, which was a nice gesture, but the gravel extended onto my property.Since then, Ive had them out several times, usually them showing up on days other than what I scheduled. However, the issues never get fixed properly. Ive essentially given up as I dont think theyll be resolved, and I wish they cared more about getting it right.

Very professional and courteous. Than Excellent communication. Definitely would recommend this company.

The young man who came to my house was so amazing! I appreciated the honesty and the help with everything!!! It meant a lot! He was so patient and so kind!! Was here for a few hours helping us and answering questions!

The ******* was really nice and very knowledgeable. Hope Plumbing is a great company. As far as I can see.

Great company!!Knowledgeable and reliable.We do there annual service contract.Service technicians are knowledgeable and kind .

******* with Hope Plumbing is very knowledgeable. He takes his time to do the job right and goes out of his way to educate customers on the service being performed.

Hope Plumbing continues to trespass and place flyers on door. I have a no trespassing sign by front door and try to do everything to discourage criminal activity. Having a sign hanging on the door clearly advertises no one is home. After the last time, I called and spoke with **** and was told all of their people are trained not to come on properties with signs and they would not leave the hangers again. Today they left the hanger again. I stopped the person and asked if she was trained and the answer was no. I once again called Hope and was told the exact nonsense as last time. They are a disrespectful company.

They did a wonderful job! Worked their schedule around to be able to come to my house to ********************* slab, repair pipe and next day pour new slab. They were friendly, respectful and caring. Management excellent! Estimator (ran the camera through pipes) and plumbers courteous and knowledgeable. Will definitely have Hope Plumbing come to my home for any future issues.

Hope plumbing is a complete rip off! They came out and put a $200 regulator part in my gas line to heat my pool. The bill was $1250! I called to ask what cost so much. They told me they cant give me the price of the part but the median price is about $150. So I was nice saying it was on the more expensive side. Why would they not be able to tell me how much it cost? The technician was here for 2 1/2 hours. So the $1050 is a flat rate for the technician to come out and install. So the technician made $525 an hour. This is ludicrous! Ive called several other plumbing companies who said there is no way that the part was $200 let alone someone making $525 an hour installing the small part. I spoke to a woman named ****** who was extremely rude and could not tell me how much the part cost. Please beware they will rob you with no explanation!

I have used Hope Plumbing several times and never fail to be delighted with the outcome . The staff is *******************, hardworking & dependable . Thank you so much for another great job!