Business ProfileforHope Plumbing, LLC

I am extremely frustrated with my experience with this company. In July, I hired them to replace all the plumbing in my house. Initially, they answered my questions and set a start date. However, things quickly went downhill.The first issue was when they showed up early, not on the scheduled day. While not a huge deal, it was inconvenient. It was also pouring rain, and my small yard was torn up, leaving a muddy mess. On top of that, the work collapsed, and they left the dirt piled in my neighbors driveway. I voiced my concerns and the project **************, they couldnt run the pipes through the basement as planned, so they had to dig up more of my yard. The following day, they began digging in a completely different area than what the project manager had told me. When I pointed this out, they said they could dig wherever I wanted, but I explained it wasnt my choiceit was the agreed-upon plan. They eventually moved to the original planned spot.When I checked the progress, I found another issue: they forgot to connect the wash basin next to the washer and dryer. The workers were confused by my concern, and I ended up having to come up with a solution. I shared my frustration with the project manager, who promised to check on things but never showed.The workers stayed until 9:30/10 PM, rushed to finish, and left my house a mess. Worse, my yard was left in bad shape, now causing substantial drainage issues. They also regraveled my neighbors driveway, which was a nice gesture, but the gravel extended onto my property.Since then, Ive had them out several times, usually them showing up on days other than what I scheduled. However, the issues never get fixed properly. Ive essentially given up as I dont think theyll be resolved, and I wish they cared more about getting it right.