Business ProfileforNoah's Animal Hospital

We had two babies kittens and they never been to the Vets. We brought them to Noah ********************** to get their first vaccinations. They told us for each kitten it would be ***** plus deworming and ear mites cost extra and the final bill was ****** and they would have to come back to finish up. And second visit was included with the ****** that we paid. So we go to the second visit and they told us it would be another ****** and we told them that we were told the visit was included with the first visit. They said it wasnt. In others words they denied what they told us. So they basically told us either pay what they said or go somewhere else! They were not accountable for what they told us. Other wise we wouldnt have had it done in the first place we wouldve checked out other places. They were more concerned about money than keeping their word what they told us!! It should not have cost us ****** to get two kittens first round of shots and dewormed and ear mites medicine. If we knew that when we first went there we would have gone somewhere else.

Good morning, *****...I am very sorry for any misunderstandings and that you didn't have a better experience with our hospital. We do have kitten visits that include the examination of the pet, any age appropriate vaccinations, a ***** exam, and strategic deworming. For each kitten, that is priced at $99, which is actually a savings of over $60. So, for two kittens without any extras, you would be paying $198 PER VISIT. For their first visit, as you described, we did additional diagnostics to find the ear mites and provided treatment for the ear mites which did increase the final invoice to the $370. These kittens will need follow up vaccinations as well as a recheck to make sure the ear mites have cleared. Again, the kitten visit, including the exam, *****, and booster vaccines will be $99 per kitten. And, to be clear, it didn't cost $600 to get 2 kittens their first round of shots as you outline above...that part of the visit was $99 per kitten (so roughly $200) and the medication/diagnostics on the first visit and the follow up visit will be $99 per kitten with any additional costs coming from diagnostics and/or medications to see if the ear mites have cleared.Again, I am sorry that there was a misunderstanding, but our team is well versed in discussing the cost of care for both puppies and kittens. While I was not present for the initial conversation, I do know that our team highlights the fact that the $99 pricing is per visit with 2-3 visits typically needed for most kittens. If I have not addressed your concern fully, please feel free to email me directly at ************************************************************* and let me know how I can best help. We do wish you the best of luck with both ***** and ****. ~***