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            • DreamCloud

              100 Logistics Ave Jeffersonville, IN 47130-4675

              BBB Accredited Business

            Business ProfileDreamCloud

            Home Furnishings
            BBB accredited business

            Contact Information

            100 Logistics Ave

            Jeffersonville, IN 47130-4675

            Visit Website
            Email this Business
            (833) 701-1492

            Business hours

            Open 24 Hours
            Business Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours

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            Customer Reviews

            3.57/5

            Average of 123 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            257 complaints closed in last 3 years

            96 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/6/2023

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Mattress, Bedding, and Bedroom Furnishings

            Products & Services

            Premium Hybrid Mattress

            Business Details

            Location of This Business
            100 Logistics Ave, Jeffersonville, IN 47130-4675
            Email this Business
            BBB File Opened:
            5/1/2024
            Years in Business:
            7
            Business Started:
            4/4/2017
            Business Incorporated:
            6/15/2017
            Accredited Since:
            10/6/2023
            Type of Entity:
            Limited Liability Company (LLC)
            Related Businesses
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Ms. Brittany Pendelton, Service Recovery Manager
            • Mr. Ran Reske, Co-CEO
            Contact Information

            Principal

            • Mr. Ran Reske, Co-CEO

            Customer Contact

            • Ms. Brittany Pendelton, Service Recovery Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            257 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/30/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            My original mattress compressed to the point of being unusable after only three years. The company will only issue a refund for the cost of disposal of the old mattress to the original method of payment which is a closed account. This cost is the direct result of their product failing and they should be responsible for it. I have tried offering a new account for them to use or sending me a prepaid card to the address they have on file, but they steadfastly refuse so in effect they will not cover the cost. Over the course of the 10 year warranty, the mattress may need to be replaced multiple times if they all perform the same which in effect will add hundreds to the cost of owning the mattress. This is unacceptable and a shady practice.
            Read More
            Read 256 More Complaints

            Customer Reviews

            123 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jerry T

            10/29/2024

            The premier hybrid mattress is the most comfortable mattress I've ever slept on. We bought the queen size with the adjustable frame. The frame fits inside our wooden frame which we already had and with the multiple length leg pieces, we were able to get a height on the frame just right to hide it inside. This was important so to match the rest of our bedroom furniture. When the head of the bed is raised slightly, we still notice each other snoring but we both agree that our snoring is a lot quieter. I like the mattress also because we can get out of bed without the bed moving and awaking each other.

            DreamCloud Response

            11/01/2024

            We're so happy to hear that your new mattress and frame has been such a good fit for you! Thank you for leaving such a stellar review!
            Read 122 More Customer Reviews

            Local BBB

            BBB serving Greater Kentucky and South Central Indiana

            More Info on Local BBB

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            BBB reports on known marketplace practices.

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