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            Business ProfilePoly-Wood, Inc.

            Outdoor Furniture

            Contact Information

            1001 W Brooklyn St

            Syracuse, IN 46567-1433

            Visit Website
            (574) 457-3284

            Customer Reviews

            1.44/5

            Average of 48 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            37 complaints closed in last 3 years

            30 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            1001 W Brooklyn St, Syracuse, IN 46567-1433
            BBB File Opened:
            6/30/2003
            Years in Business:
            33
            Business Started:
            11/5/1991
            Business Started Locally:
            12/31/1996
            Alternate Business Name
            • P.W. LIMITED, INC.
            Business Management
            • Mr. Doug Rassi, General Manager
            Contact Information

            Customer Contact

            • Mr. Doug Rassi, General Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            37 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/11/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            i ordered two outdoor white presidential rocking chairs and a table in May from Lowes. One of the pollywood chairs arrived completely defective, no quality assurance was completed and holes for screens and components of the chairs were all off by more than 1 inch. Pollywoods policy is they won't send a functioning chair until the defective one has not only been checked in by Lowes but back to the manufacturer. After 3 months since my original order I finally got the new chair and they had missing parts (screws) so I still can't even use one of the chairs. If they knew I had already gotten a defective chair and they know their wait time to get a functioning product will take weeks you would think they would have actually ensured all the parts were included, but they did not. I am so disappointed I purchased this product, they have poor quality and poor customer service. If they don't fed ex me the screws ASAP I would like to return the products (they pick up) for a full return, this is ridiculous, I spent more than 2 hours putting together the products given I had to do it multiple times and I still can't use one of the chairs.
            Read More
            Read 36 More Complaints

            Customer Reviews

            48 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Dr. Marilyn H

            10/18/2024

            I own a vacation home that we rent in *************************. I bought Polywood white furniture for the deck. After only 3 years, several chairs, a bench and a chaise all developed cracks. I called support who informed me that the warranty is not valid if you rent out your property. Thats the most ridiculous thing Ive ever heard of. We rent our house for 3 months in the summer. What is the difference if we sit on the furniture or guests do??? The quality is terrible and customer service is even worse. Do not buy Polywood.

            Poly-Wood, Inc. Response

            10/21/2024

            Hello,

            Thank you for your feedback, and we’re sorry to hear about your experience. We see that one of our agents has already been in touch with you regarding the warranty details. Since your property is a vacation home that’s rented out, the furniture would fall under our commercial warranty, which has different coverage compared to our residential warranty.

            If you have any further questions or concerns, we encourage you to continue the conversation through that channel, and our team will be happy to respond back with more information if needed. 

            Thank you

            Read 47 More Customer Reviews

            Local BBB

            BBB Serving Northern Indiana

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