Business ProfileforEveryday Heating and Cooling

We used our home warranty ******** **** ****** to get a contractor to come out and have a look at our leaking humidifier. *** called Everyday Heating and Cooling. If we use ***, we are charged a $*** deductible that will go towards any service performed. The contractor came out 48 hours later and looked at the closet where our humidifier is. He closed a pipe we need opened for winterizing our pool. He told us nothing was wrong after about 60 seconds of light observation and left. When he left and the furnace kicked on, the humidifier gushed water again. We have attempted to request a refund for our $***. When contacting the office, they typically do not answer and their voice mailbox is full. I finally got an answer and she said the required paperwork for *** would be submitted the next morning, but it was not. I tried to contact the contractor directly to discuss what went wrong and he raised his voice and hung up on me. We cannot get a refund from *** until Everyday Heating and Cooling submits their paperwork, which they have refused to do. We had another contractor come out outside of our warranty and they diagnosed and fixed the issue within 30 minutes. We paid them for services they provided. We would like a refund for the services NOT provided by Everyday Heating and Cooling.