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          Find a Location

          Mazuma Credit Union has 12 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Mazuma Credit Union

              7260 W 135th St Overland Park, KS 66223-1258

              BBB Accredited Business

            • Mazuma Credit Union

              14275 W 135th St Olathe, KS 66062-9427

              BBB Accredited Business

            • Mazuma Credit Union

              9300 Troost Ave Kansas City, MO 64131-3008

              BBB Accredited Business

            • Mazuma Credit Union

              601 E 12th St Kansas City, MO 64106-2818

              BBB Accredited Business

            • Mazuma Credit Union

              1910 Main St Kansas City, MO 64108-1918

              BBB Accredited Business

            Business ProfileMazuma Credit Union

            Credit Union
            Multi Location Business
            BBB accredited business

            Additional business information

            Additional Info:
            Mazuma Credit Union and BBB have received notice of a text messaging fraud attempt, known as "Smishing", that was sent to Credit Union Members appearing to be from Mazuma Credit Union. The text message appears as notification@mazuma.org and asks the Member call 818-483-5663 to verify payment history and claim Mazuma credit union 25$ fidelity bonus.If you should receive such a text, DO NOT RESPOND BY CALLING THE TELEPHONE NUMBER TO VERIFY YOUR ACCOUNT. As with smishing scams, the sender is attempting to obtain personal information from those who respond to the text message.If you have called the telephone number and provided account information, contact Mazuma Credit Union at 816-361-4194 or 888-361-4194 immediately. In the future, never call a telephone number from a text message that appears to be from Mazuma. For security purposes, Mazuma will never contact you directly and ask for account information via telephone call, text message or e-mail.If you are not a member of Mazuma Credit Union and gave out your account information, please contact your financial institution directly.
            See all additional business information

            Contact Information

            7260 W 135th St

            Overland Park, KS 66223-1258

            Visit Website
            (913) 574-5000

            Business hours

            8:00 AM - 6:00 PM
            Business Hours
            8:00 AM - 5:30 PM
            8:00 AM - 5:30 PM
            8:00 AM - 5:30 PM
            8:00 AM - 5:30 PM
            8:00 AM - 6:00 PM
            8:00 AM - 1:00 PM
            Closed

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            Customer Reviews

            2.67/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            19 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/29/1999

            Years in Business: 76

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Mazuma Credit Union is a not-for-profit, member-owned financial cooperative offering banking and loan services to the Kansas City area.

            Products & Services

            Mazuma Credit Union provides banking services to members including checking and savings accounts, financial advisory, credit cards, car loans, mortgages, and home equity loans.

            Business Details

            This is a multi-location business.

            Find a Location

            Mazuma Credit Union has 12 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Mazuma Credit Union

                7260 W 135th St Overland Park, KS 66223-1258

                BBB Accredited Business

              • Mazuma Credit Union

                14275 W 135th St Olathe, KS 66062-9427

                BBB Accredited Business

              • Mazuma Credit Union

                9300 Troost Ave Kansas City, MO 64131-3008

                BBB Accredited Business

              • Mazuma Credit Union

                601 E 12th St Kansas City, MO 64106-2818

                BBB Accredited Business

              • Mazuma Credit Union

                1910 Main St Kansas City, MO 64108-1918

                BBB Accredited Business
              Location of This Business
              7260 W 135th St, Overland Park, KS 66223-1258
              BBB File Opened:
              11/24/1998
              Years in Business:
              76
              Business Started:
              11/13/1948
              Business Incorporated:
              11/13/1948
              Accredited Since:
              11/29/1999
              Type of Entity:
              Corporation
              Hours of Operation

              Primary

              M:
              8:00 AM - 5:30 PM
              T:
              8:00 AM - 5:30 PM
              W:
              8:00 AM - 5:30 PM
              Th:
              8:00 AM - 5:30 PM
              F:
              8:00 AM - 6:00 PM
              Sa:
              8:00 AM - 1:00 PM
              Su:
              Closed
              Business Management
              • Deonne Christensen, CEO
              • Heather Murphy, Executive Assistant
              Contact Information

              Principal

              • Deonne Christensen, CEO

              Customer Contact

              • Deonne Christensen, CEO
              • Heather Murphy, Executive Assistant
              • Cathy Solomon, VP of Retail Delivery
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              19 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/09/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              Mazuma gave this alleged account to *** collect. The information reporting on the account is inaccurate. This debt is not even mine. I never resided at the address on this account nor have I had an account. I’ve asked for proof with my WET signature.
              Read More
              Read 18 More Complaints

              Customer Reviews

              3 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Mike D

              04/29/2024

              Mazuma refuses to take a loan payoffs. 1st they refuse online payment. Then they refuse to answer calls forcing wait time of 20, 30 and more minutes to talk to reps. They then say I must go in person which is not convenient and then further inform me that they charge interest per day and I am responsible for paying the $70 in interest that it take for the payment to clear despite the issue being on their side, and despite the refusal for payoffs is `100% their fault. Not my fault if they want to drag their feet verifying my bank account can cover their check.

              Mazuma Credit Union Response

              05/16/2024

              We appreciate your feedback and apologize that the service you received did not meet your expectations. We understand the frustration of accruing interest while waiting for a payment to arrive and post to an account. We do disclose the daily interest accrual on the retail installment sales contract which is signed by the borrower. When a loan payoff is requested, we also provide a 10-day payoff amount to ensure the payment covers any additional accrued interest. Once the final payment is received and applied to the loan any overpayment amount received is refunded. This is an industry standard practice. We currently do not have an online option for a loan payoff but provide other options for making a final payment to a loan. We continue to look at new services and online web payments is one that we know we need to add sooner rather than later. We apologize for the inconvenience experienced with our phone system. We continue to work to improve the automation of the system to ensure a smoother interaction for all our Members.
              Read 2 More Customer Reviews

              Local BBB

              BBB of Midwest Plains

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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