ComplaintsforYRC Worldwide Inc.

• Initial Complaint

  12/15/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Complainant/consumer purchased a $5,690.45 exterior door from manufacturer ****** on 09.29.2021 who selected Yellow Corporation to ship the product which was picked-up 11.01.2021. The complainant/consumer was notified by Yellow Corporation that the door was damaged beyond repair on 11.10.2021. Complainant/consumer put together documentation and initiated an online claim 11.18.2021. In an 11.28.2021 e-mail, the Claim Resolution Coordinator requested a copy of the vendor's invoice (billing document from "seller" to "buyer") supporting the cost of the claimed merchandise which was provided the following morning on 11.29.2021. despite daily voicemails and e-mails inquiring about the status of the claim and what, if anything, additional is necessary, there has been no response from Yellow Corporation since the 11.28.2021 additional information request.

  Business response

  12/16/2021

  If you can please provide me with the shipment tracking number (pro#) or cargo claim #, I will pull this up and see what I can do.   ~~  ****

  Customer response

  12/16/2021

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because:

  
  The claim number is claim# ****** / pro# **********-1 which were both included in the documents sent yesterday and attached again here.
  

   

  Regards,
  
  ***** *****

  Business response

  12/20/2021

  I see that ****** ****** responded to you on December 15, 2021, noting she was reviewing your most recent updates.  If you don't get resolution prior to 1/1/22, please contact me again.   **** ***********

  Customer response

  12/22/2021

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  

  Mr. ***********:

  I am rejecting this response because: a representative of Yellow Corporation signed the Bill of Lading stating that the shipment (exterior door) was received in good order on November 1st.  My property was subsequently destroyed while in your organization's possession as acknowledged by another company representative at the local terminal on November 10th.  I have been living with a Plexiglass sheet serving as the only the security protection for may family and barrier to the elements for the last 42 days.  I should not have to continue waiting until 01.01.2021 to obtain full restitution of a clear cut claim.  As I shared with Ms. ****** on 12.15.2021, any reasonable individual would be livid if they gave me their personal property worth thousands of dollars, learned I destroyed it, only to have me blow them off and try to mitigate the loss afterward.  Please put yourself in my shoes as the holidays approach with the back door to my family’s home boarded up as I wait in limbo for a situation solely and completely caused by Yellow Corporation.  This is not a business-to-business transaction, I simply a consumer who is currently out $5,690.45 and a door.    
  
  Regards,
  
  ***** *****

• Initial Complaint

  11/29/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I had absolutely nothing to do with the re-routing that U.ship and YRC freight, FastFloors.com, and Florim caused. They sent my tile to Fort Lauderdale, FL when the order was clearly suppose to go to my home address in Melbourne, FL. I confirmed the correct address which was to my house in Melbourne, FL with them several times and even with the shipper himself before the shipment was even picked up. Yet, they are still trying to charge me and send the fraudulent charges to collections. This is even after I was assured that it would be handled and that I would not be charged a penny more for their mistake which was completely out of my control and was a mistake clearly made by the company. They even admitted it at the time that it was their mistake and that I would not be responsible for a single dime more. and have no idea where they got that address. I ordered a shipment from Clarksville, TN to Melbourne, FL. Even the driver from the beginning said he knew it was going to Melbourne and no questions were asked except for to confirm the MELBOURNE, FL address. I confirmed that address with him before he even loaded up the tile or accepted the shipment. So how are you going to sit here and charge someone for something they had nothing to do with? I never provided them with the wrong address that was used without my knowledge. I never approved the destination in anyway whatsoever. My order and contract that I have with u.ship clearly stated my Melbourne, FL address. This is theft and it needs fixed immediately!

  Business response

  11/30/2021

  If you can supply me with the pro # (YRC Freight tracking #) I will investigate this situation for you.   **** ***********

  Customer response

  11/30/2021

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because:the charge needs removed immediately. The shipment number is **********.
  
  Regards,
  
  **** *******

  Business response

  11/30/2021

  The legally binding document we received from the person/company tendering the freight to YRC Freight, provided us with a Bill of Lading that clearly states the freight was to deliver to:

       **** *******

       **** ** **** ***

       ** *********** **  *****

   

  (See attached document.)   Our company is bound to deliver the freight as noted on the legal document.  Your issue with this shipment is with whomever provided that document to YRC Freight.  Our legally binding instructions are to deliver the freight to that address.

   

  
  

  Customer response

  12/01/2021

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  There is no document attached and I saw the original BOL which had my address on it to *** ****** **** ********** ** *****. I also have bumper is emails and the u.ship order which all show the Melbourne address. I also personally spoke with the driver before he picked it up and he confirmed the Melbourne address as well. So no, you did not take it to the address that you were told through 4 different methods BEFORE it was ever picked up and after before it was sent to the wrong address! This is fraud!
  Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  **** *******

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