Business ProfileforFactory Direct Appliance

We bought a ********* Dishwasher with an extended warranty from Ferguson/FDA on 8/15/20. While under warranty, November 1,2021 the dishwasher quit working. When Ferguson came out (Nov 11), they indicated the Sump and Motor Assembly, and the motherboard had gone out. The total cost of parts replacement is $****** and labor is $******. Ferguson agrees this is covered under the warranty. The problem is they cannot get the parts to fix the dishwasher and can't give us an estimate on when they might.I spoke with ********* corporation on Dec 28, and they say because we bought the extended warranty through Ferguson and not *********, there is nothing they can do. When we bought the warranty, we were led to believe it was a ********* warranty, but it was not. ********* has a policy that if parts can't be found in 30 days, they replace the dishwasher. But, I was not given the option to purchase the ********* warranty. Now I have a dishwasher that doesn't work, and an extended warranty that is worthless. I feel I have been patient with Ferguson. I spent the better part of Dec 28 on the phone talking to Ferguson customer service and was told by their rep Kelly that my case had been sent to the "Executive team" who would reach out to me in 24-48 hours. I called back on Dec 29 and was told no one on the executive team was available to talk to me. I was told an email would be sent to the executive team letting them know I would like to speak with them. It is Dec 31 and I have not heard from the executive team, but Customer called saying they were still trying to get parts but had no ETA.I feel Ferguson should replace the dishwasher since it has been 2 months since it broke. And, I feel how they represented the warranty was deceptive and misleading. If I had the ********* warranty, I would have a dishwasher by now. ********* told me Ferguson should have offered me a choice according to their agreement as a supplier of ********* products.Any help would be appreciated.