Business ProfileforGraceland Portable Buildings

On June 19, 2024, I purchased a shed from ******* ********* *** of New Bern, On June 24th my shed was delivered. As it was being set on the cement blocks, I noticed damage to the bottom, right corner of the building, brought it to the gentleman’s attention, and that made me start looking around the shed. I found damage on the door and on the backside of the shed the gentleman told me to call the number and file a claim as well as he noted it on the delivery sheet all of the damage and where the damage was so that it was noted upon delivery. I immediately called Graceland portable buildings at ************** I was instructed to take pictures and send them the pictures fill out the paperwork by email and file a claim. I did that they notified me by email that they would send someone to do the repairs on the building. Six weeks later a young man showed up and explained the door would have to be replaced and he would use a wood filler to repair the right corner and paint the backside. Same thing he called Graceland sheds claims repair department. They said they will not replace the door and instructed him to use wood glue and wood filler. I told him that was not acceptable. I then sent an email to Graceland Sheds and explain my disappointment in them not doing the repairs the right way. I Purchased a brand new building off the lot and did not expect it to come with so much damage and I’m not willing to repair it. A gentleman name **** ****** called and offered me a $250 gift card and the gentleman would come out and do the repairs the way they had spoke about I said OK I received an email to sign for the visa gift card, excepting that and no further complaint for the damage however, it did not state that the gentleman would do the repairs as well as the gift card, I got back in touch with **** ******* He said that he would talk to them and he would fix it. He text me back and said he could only give the gift card so he went back on what we agreed to