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            Business ProfileMarshall Powersports

            Motorcycle Dealers
            BBB accredited business

            Contact Information

            18 Taft Hwy

            Dry Ridge, KY 41035-8123

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            Email this Business
            (859) 824-8323

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/1/2019

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            18 Taft Hwy, Dry Ridge, KY 41035-8123
            Email this Business
            BBB File Opened:
            6/25/2019
            Years in Business:
            35
            Business Started:
            1/1/1989
            Accredited Since:
            6/1/2019
            Hours of Operation

            Sales

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            9:00 AM - 5:00 PM
            Su:
            Closed
            Business Management
            • Robert Marshall, Owner
            Contact Information

            Principal

            • Robert Marshall, Owner

            Customer Contact

            • Robert Marshall, Owner
            • Mr. Trey Marshall, Owner
            • Mr. Mark Smith, General Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/17/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            In January of 2024 I purchased a Ranger 1500 from them and ordered a snow plow with it. The plow was over $4000 and they said it would be in February the 15th. I called the end of February to check on it and they said it would be March 15th. I called march 15th and they said it would be April 15th. At that point I said I just wanted to cancel it and get a refund. They refused to give me a refund and said even if they could they would charge me a restocking fee (for an item they can't even get in). They said they would have the manager call me but that never happened so I just waited another month to see what happened. Now a month later today April 16th I called back and they said it looks like it will be May 15th. When I asked to speak to a manager of course they aren't there again. I understand they can't help when the plow comes in but they should offer a full refund if they can't get it and quit leading me on.
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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Alan T

            10/10/2022

            These folks should be investigated. They advertise an atv for 5999 on their website. Then when I ask for an out the door price, I'm given 8000. That is deceptive and unethical business practice. The sales person, Griffin, then got defensive when I questioned them on it. Just advertise what the actual price is and there won't be a problem.

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            BBB serving Greater Kentucky and South Central Indiana

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