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          Find a Location

          Sun Tan City has 145 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Sun Tan City

              101 Catalog Dr Elizabethtown, KY 42701-4036

            • Sun Tan City

              7535 Outer Loop Place Louisville, KY 40228

            • Sun Tan City

              12625 Shelbyville Road Louisville, KY 40223

            • Sun Tan City

              2441 State Street #7 New Albany, IN 47150

            • Sun Tan City

              3626 S. Hurstbourne Parkway Louisville, KY 40299

            Business ProfileSun Tan City

            Tanning Salons
            Multi Location Business

            Contact Information

            101 Catalog Dr

            Elizabethtown, KY 42701-4036

            Visit Website
            (502) 425-5911

            Customer Reviews

            1/5

            Average of 27 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            116 complaints closed in last 3 years

            44 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Sun Tan City has 145 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Sun Tan City

                101 Catalog Dr Elizabethtown, KY 42701-4036

              • Sun Tan City

                7535 Outer Loop Place Louisville, KY 40228

              • Sun Tan City

                12625 Shelbyville Road Louisville, KY 40223

              • Sun Tan City

                2441 State Street #7 New Albany, IN 47150

              • Sun Tan City

                3626 S. Hurstbourne Parkway Louisville, KY 40299

              Location of This Business
              101 Catalog Dr, Elizabethtown, KY 42701-4036
              BBB File Opened:
              2/25/1999
              Years in Business:
              29
              Business Started:
              1/1/1995
              Business Started Locally:
              12/20/2007
              Business Incorporated:
              1/1/1995
              Type of Entity:
              Corporation
              Alternate Business Name
              • STC Consolidated
              Business Management
              • Mr. Jeff Forrest, Co Owner
              • Mr. David Kueber, Co Owner
              • Ms. Paige Merciers, Client Services & E-Services Manager
              Contact Information

              Principal

              • Mr. Jeff Forrest, Co Owner
              • Mr. David Kueber, Co Owner
              • Ms. Paige Merciers, Client Services & E-Services Manager

              Customer Contact

              • Ms. Paige Merciers, Client Services & E-Services Manager
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              116 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/04/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              On 11/02/2024, this business charged $148 to my card WITHOUT notice. The only explanation I have received is that "it took out for 3 months" even though I called in September & told them I wanted to cancel my membership. I was told it was canceled, I checked the app and it even said "no membership found". Even if it took out for 3 months, I never received notification that my payments hadn't been going through or that there was an issue with my account. Their customer service is HORRIBLE & when I asked to speak to her supervisor she said "I am the supervisor". BEWARE OF THIS COMPANY!
              Read More
              Read 115 More Complaints

              Customer Reviews

              27 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kelly M

              08/03/2024

              I went in and paid for what I thought was one month of tanning. I have been charged for 2 extra months. My location does not answer phone and I havent been able to go into that branch. I call a different branch asking for a number to have my money put back in my account. Never got a call back. At no time when signing up did anyone tell me I was paying monthly and that it would be automatically withdrawn monthly. It is dishonest. I would like a full refund. Please stop these dishonest practices. Give your customers a copy of their contract and tell them at time of signing up.

              Sun Tan City Response

              08/05/2024

              Kelly, Thank you so much for contacting us. We greatly appreciate your feedback, as this will play a major role in the progression and continued growth we have as a company. We will have a supervisor from our Customer Service department reach out to you directly to discuss your membership, what you signed up for, and the accommodations that will be made due to any miscommunication and inconvenience. Again, we thank you for your feedback, and we look forward to speaking with you shortly.
              Read 26 More Customer Reviews

              Local BBB

              BBB serving Greater Kentucky and South Central Indiana

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