Business ProfileforBoogey Lights

Several years ago I bought the premium bagger lights for my motorcycle. I was told they had a lifetime warranty. Now when you purchase the lights they tell you to test the lights before you install them. I understand they do not want you to install a light strip that does not work. So over the years since the initial purchase I have bought extra strips and more pods to light up my bike. The lights are super bright, loved them. But as with all things a few of the lights strips went bad. It is what it is. It happens. Show me anything that at some point does not break. I bought the lights with the lifetime warranty. With that being said. I did have to replace the strips that were broken and Boogey lights did honor the replacements. Since that time I had bought extra strips for my bike. I am not sure if the lights that I received were the lights that they warrantied or if they were more lights that I had purchased. I checked the lights I either purchased or they might have been replacement lights on 007/24/2021 ( I checked the photo image on my phone. Two strips, two mind you were faulty. I thought to myself that at some point I would need to send them pictures of the lights no working, and I did. I even took pictures of the 3M red plastic strip that covers the glue, to show that I had not yet installed them. I emailed them to Boogey lights and was advised that the lights might have not have been ordered from them. EVERYTHING I have ever ordered was through Boogey lights. I was told that I would need to find my receipt to show that I did in fact buy the lights from them. Who in the world keeps all you paperwork form everything you purchase. I then called Boogey lights and spoke with a subject that I had been emailing. I was advised that the lights were so old that Boogey lights has not sold those lights for years. Two I had to find a receipt. Three I might have not even bought the lights from them. I will never recommend them to anyone

Our records show three shipments to this customer over the past 7 years. Two of those shipments were for warranty claims (no charge) which in and of itself is unusual. The other was for a purchase made in ************************************************ this instance the customer contacted us asking us to replace LED strips which were supposedly brand new; never used. When we asked for photos of the strips it was clear the strips were not of a product we produced at least for the past 4 years. And even then, the *** shown on one of the strips wasn't a product we ever produced. Everything about this customer's claim was suspect. For starters, every LED strip and controller we ship out is tested at least 4 times before it leaves our facility. We don't ship brand new product that looks like the photos the customer submitted. Second, why would someone submit a warranty claim for a supposedly brand new, never been used product 4+ years later? We've done business with literally tens of thousands of people in the past 30 years. We never had a warranty claim like this. Ever. When in doubt, we ask the customer to provide more information about the purchase. It's a perfectly reasonable request any manufacturer would make. This customer however was unable to produce anything to substantiate he made a legitimate purchase from us. Nothing. Zero. To be clear, our warranty terms are quite specific. The warranty claim is only valid with proof of purchase of a legitimate Boogey Lights LED product from us or an authorized Boogey Lights dealer. If the photos he submitted had been of a readily identifiable genuine Boogey Lights product we would have honored the warranty request even without purchase documentation. In this case however we have reason to believe these may be counterfeit LED strips. Sadly, cheap counterfeit knock offs are a substantial problem in our industry. Boogey Lights is a well known AMERICAN premium built brand which is the target of fly-by-night companies selling cheap Asian LEDs. Our guess is that this customer purchased these LED strips elsewhere believing they were genuine Boogey Lights LEDs when in fact, they weren't. We're sorry he's unhappy but it's not our fault. We believe we acted appropriately given the circumstances. More importantly, anyone who reads our online reviews will quickly see our warranty replacement policy is quite liberal. It's the best in the industry. We go out of our way to give customers the benefit of the doubt. In this case, the customer couldn't give us anything to support the purchase of a genuine Boogey Lights product so we denied his claim.