Business ProfileforThe Drees Company
Home Builders
The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".
Additional business information
Additional Info:
On February 1, 2001, The Drees Company purchased the assets of Zaring Homes Inc. Zaring will continue to operate as a subsidiary of The Drees Company, using the name Zaring Premier Homes. A separate company, First Cincinnati Inc., will handle warranty service for Zaring homeowners who closed before the 2/1/2001 acquisition date.Separate BBB reports on Zaring Premier Homes and First Cincinnati Inc. are available upon request.First Equity Mortgage Inc. is a subsidiary of The Drees Company. A separate report on First Equity Mortgage is available upon request.
At-a-glance
Related Categories
Overview
The Drees Company in Fort Mitchell, Kentucky offers new home design and construction. Headquartered in Ft. Mitchell, Kentucky, Drees operates in Cincinnati and Northern Kentucky, Cleveland, Indianapolis, Jacksonville, Nashville, Raleigh, Washington D.C., Austin, Dallas and Houston. The company operates as Drees Custom Homes in Texas.
Business Details
This is a multi-location business.
- Headquarters
- 211 Grandview Dr Ste 300, Fort Mitchell, KY 41017-2726
- BBB File Opened:
- 1/1/1970
- Years in Business:
- 96
- Business Started:
- 8/1/1928
- Business Incorporated:
- 8/27/1968
- Type of Entity:
- Corporation
- Alternate Business Name
- Drees Company
- Marquis Homes
- Related Businesses
- Business Management
- Mr. David Drees, C.E.O.
- Mr. Ray Neverovich, Division Manager
- Mr. Jeff Hebeler
- Mr. Mike Conklin, Division Manager
- Mr. Kevin Knochelmann, Manager
- Ms. Gina White, Corporate Manager
- Ms. Misty Iles, Executive Assistant
- Contact Information
Principal
- Mr. David Drees, C.E.O.
Customer Contact
- Ms. Misty Iles, Executive Assistant
- Additional Contact Information
Fax Numbers
- (859) 341-5854Primary Fax
Phone Numbers
- (513) 735-0678Other Phone
- (513) 752-3921Other Phone
- (859) 341-5854
Customer Complaints
32 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
09/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We closed on a new Drees home in January 2023. Eight months into ownership I noticed the driveway and sidewalk had begun to crack so the customer service rep and his supervisor came to inspect. At that time there was a crack across an entire driveway section (panel) and the sidewalk. According to the supervisor that’s what concrete does, it cracks. In December 2023 I again notified Drees of the issue, but there was no response.
Since those complaints the situation has continued to worsen. Now cracks run completely across three panels of the driveway and are widening and chipping-out from within. The crack in the sidewalk has enlarged and one side has started to rise above the other which has already, or soon, will create a tripping hazard.
I have had two inspections of the driveway by qualified persons who have advised me that it would not be the normal expectation for a residential driveway to begin cracking at eight months or to worsen to its’ current condition in such a short period of time. Likely it would be the result from improper preparation. Given it was probably poured in January 2023 it could likely be due to frozen or supersaturated ground which wasn’t accounted for.
On August 7, 2024 I sent a certified letter to Benjamin T*****, N.KY Division President, the person who signed the documents for our sale on behalf of Drees. The letter was received and signed for at his office on August 9, 2024. Since then there has been no response.
The lack of any response whatsoever is a disappointment, especially given their website’s claim that Drees has a “Reputation for Excellence You Can Trust”. This is not excellence. I am filing this complaint with the Better Business Bureau as my first course of action to remedy the situation, although it is apparent from their C+ BBC Rating & Accreditation and 1.5/5 Customer Review Rating that they place little regard in resolving complaints posted to the BBB.
Read MoreCustomer Reviews
25 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
M. K.
1 star11/17/2024
We purchased a new build from Drees in *********, ** in Feb 2022 and I would advise everyone to avoid them. There are so many disappointing issues, and their warranty service is a nightmare to deal with. They take no ownership, and defer everything to their subcontractors, which were incompetent in my experience when dealing with our leaking windows.
The Drees Company Response
11/19/2024
Mr. ******* - As one of our homeowners, your satisfaction and peace of mind are paramount. We sincerely apologize we fell short of your expectations. Please know that we have shared your review with our Dallas-area leadership team so that they are aware of your feedback. To our knowledge, the windows have been replaced and we have not received any recent updates on their performance. Should you need additional assistance with further concerns, please don’t hesitate to reach out to our Customer Care team by phone or email.
Customer Response
11/21/2024
Yea, the windows are fixed but the process by which we achieved that was lengthy, time consuming, and required me to miss work many many days as a result from needing to be home. More importantly, the windows look very poor. The silicone is grossly visible in some areas, some of the vinyl framing was sliced off, and a few other items which dont look like it should for a new build home. Actually, it shouldnt even look like this for an older home that got windows replaced. Its just bad.There are a bunch of other things in the home too that don't look good. Since you replied to this message, I will list some of them. The black plastic that seals the foundation is visible along the perimeter of my home. It looks bad. The large beam in my vaulted living room has such terrible contrasting wood tones that Ive been told by visitors it looks unprofessional. The temperature in my front room is significantly different from the rest of the house and imbalanced which causes it to be either way too hot or way too cold depending on the season. The problem is some of these items should be so obvious to folks that are involved in building homes and do this every day, but you clearly dont hold yourself to a high standard because you have left these things the way they are. Just overall extremely disappointing.
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