Business ProfileforMolly Maid of Northern Kentucky and Southeast Cincinnati

5/13/24 - I hired molly maid to clean my house after I moved out, and before anyone took possession. A security system was set at all times, and I went daily to make sure everything was ok. I disarmed the security system, hid a key, took a picture of the key box and sent it to Molly maid so they would know where to find the key. I’d did this at 8:00 am. At 3:15, I returned to my house and 2 blinds were missing.i assumed they were damaged during the cleaning.i contacted molly maid, expressed my concerns, Christopher interviewed the crew that was at my house, they denied anything happened to the blinds. They were the only people that had access and knew where the key was. I had several conversations with Chris on how to resolve this and became extremely uncooperative and defensive. I filed a dispute with the bank. They temporarily removed the $408.20 from my card. Tomorrow will be 90 days since I filed the dispute. He called me today at 8:30 am. I work at an elementary school and explained it was the first day of school and I wasn’t able to talk. He asked when he could call me and I said I would call him when i had a break. I called about an hour later, he wanted to know how we were going to resolve the issue. I told him it was resolved, I had filed a dispute. He argued , threatened to take me to small claims court, told me how offended he was that I accused his employees of removing my blinds. He wanted my new address, I refused to give it to him. He called me 6 more times that I didn’t answer, before I blocked him. Then he called 3 times from a phone that showed up as “unknown number” on my phone, then texted me twice asking how to resolve this. Later, I happened to check my email and he billed my credit card without my knowledge or permission for $408.20 dated 8/14/24, but without a date of service or description. He emailed me the bill. He processed that charge 2 minutes after the 8:30 call, before we spoke later.