Business ProfileforFast Commercial Roofing, LLC

I trusted this company because my insurance company recommended them. They worked until 7:40 at night with their telephone flashlight Then, they had to try to clean up after dark. I ended out going out to try to get the nails off my driveway. I am 71 years old, I am not able to do that. I called the owner, Joe Sirkle twice to ask what they were doing working after dark with flashlights on their phone. I am extremely disappointed with this business. They did not finish and have to come back to finish.

On top of the fact that this was a 50 square, steep pitch roof, with large amounts of landscaping, decorative items, and an in-ground swimming pool, the customer had informed us that she made the last roofers buy her a new pool liner, so we knew we would need to be even more meticulous than we usually are. We discussed prior to starting the roof, as well as, the morning we started the roof, that we would not be attempting to complete the roof in one day, for the above mentioned reasons. The customer said she was happy to hear that because she did not want it rushed. We started Monday morning. While onsite, I informed the customer that we would be completing the second half of the roof on Thursday since there was a rainstorm predicted to hit early Tuesday morning, lasting through Wednesday. I assured her we would get everything secured and water-tight before we left that day. The customer was appreciative. We completed the front sections by 6pm that evening. While the crews were cleaning up, at 6:30pm, we got an alert from our weather app that the storm had been upgraded, and large hail with 70+ mph winds was expected later that evening. I made the decision to send one of the crew back up to the roof and double the amount of fasteners on the temporary covers that spanned the new sections and the old sections. We had secured them to withstand a normal rainstorm but 70+ mph winds require more intensive fastening. I headed back to the office at this point, and at 7:02pm received a call from the customer. When I answered, the customer was screaming, and cussing, and yelling “they are still on the roof.” I was going to explain to her that we’d received the high winds and hail warning that was coming later in the night, but she never stopped cussing and yelling, before hanging up on me. I didn’t get a chance to give her an explanation. I immediately called the foreman who informed me that the customer came out of the house cussing, and yelling racial epithets at them and told them to get off her property immediately. My foreman said she appeared to be inebriated and although they weren’t completely finished cleaning up, he thought it best to do as she said and leave the site. He also informed me that all they had left to do was to hook up to the trailer and magnetically sweep the driveway once the trailer was pulled to the street. We always move the trailer and then magnetize the whole driveway in case any nails are under the trailer, so that they are picked up with the final sweep of the night. The team actually left the trailer there because they didn’t want the situation to escalate. When she called to cuss me out at 7:02pm, she had already kicked my crew off of the jobsite. When I left at 6:30pm, it was still light out so the crew wasn’t working on the roof in the dark. Prior to me leaving at 6:30pm, the customer had not come outside even once to inquire about our quitting time for the day, nor had she expressed any other concerns. As I was talking to the foreman, after the first call, the customer immediately called back a second time, once again, cussing and screaming, and immediately hung up without ever expressing any concerns. All that the customer would say between expletives was: “this is the angriest I’ve ever been in my life…;” “I can’t believe you would treat me like this;” and, “I am extremely unhappy with your company.” We contacted the person that referred us to the customer and let them know of the situation so they were aware. The following day, the customer contacted the referrer, seemingly to cover herself, saying she was “just concerned for the roofers’s safety.” The problem with her explanation is: why would she cuss them out, call them racial epithets, and kick them off of the property out of concern for their safety? This review was written later that Monday night, before the project was even completed on Thursday. I’m really proud of my crew for agreeing to go back and finish the job on Thursday, as promised. They acted professionally, completing the job meticulously, and with excellence, in spite of what the customer put them through.