Business ProfileforRaynor Garage Doors of Lexington

Raynor Garage Doors was called by me to do a service a LA400 gate operator. According to Raynors invoice to me the time spent repairing the gate was 1.75 hours I knew that 1.75 hours time was incorrect as I spoke to the service technician while he was doing the work and I knew that it wasn't 1.75 hours. I called Raynors and complained about the 1.75 hours and was told that they charged me .75 hour travel time to come to my residence. I advised them that I was not informed that I would be charged travel time and gave an example of what if he was traveling from Georgetown or Danville Ky that I would be expected to pay for that travel time and I was told yes. Had I been told that I was responsible for travel time I could have accepted or refused service. I was given no option. I was also charged 100.00 for 8 ft of Link Wire ( link wire is 40.00 for 100 feet ) @ Lowes or any other supplier . I was not told that as well. This link wire that was replaced was not buried. I was lying across the the driveway in a shallow 2 in ditch not buried. I was told that it would be around 400.00 to put the 8 ft of wire in a conduit and I refused the service. Raynor did not advise me nor give me a choice as to what the service cost would be other than the conduit cost. I would have refused the travel time charge and would have refused the 100.00 charge for 8 ft of wire. I was over charged for the less than 1 hour time and grossly over charged for 8 ft of wire and charged travel time that I was not informed of