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          Find a Location

          Tempur Sealy International Inc. has 10 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileTempur Sealy International Inc.

            Mattresses
            Multi Location Business
            BBB accredited business

            Additional business information

            See all additional business information

            Contact Information

            1000 Tempur Way

            Lexington, KY 40511-1386

            Visit Website
            Email this Business
            (800) 821-6621

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            Closed
            Closed

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            Customer Reviews

            1.08/5

            Average of 179 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            715 complaints closed in last 3 years

            202 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/13/1995

            Years in Business: 32

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            The company develops, manufactures and markets mattresses, adjustable bases, pillows and other sleep and relaxation products. Combining a proud history and groundbreaking innovation, the company holds some of the most highly recognized brands in the industry: Tempur, Tempur-Pedic, Cocoon by Sealy, Sealy, Sealy Posturepedic, Optimum, and Stearns & Foster.

            Products & Services

            Mattresses & Bedding, Office Chairs, Mattress Covers, Home Accessories, Travel and Luggage, Pillows

            Business Details

            This is a multi-location business.

            Find a Location

            Tempur Sealy International Inc. has 10 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              1000 Tempur Way, Lexington, KY 40511-1386
              Email this Business
              BBB File Opened:
              3/8/2005
              Years in Business:
              32
              Business Started:
              1/1/1992
              Business Incorporated:
              12/30/1996
              Accredited Since:
              2/13/1995
              Type of Entity:
              Corporation
              Alternate Business Name
              • Tempur-Pedic
              • Tempur-Pedic Professional, Inc.
              • Tempur World
              • Tempur-Pedic International, Inc.
              • Swedish Sleep System
              • TA Associates
              • Tempur World, Inc.
              • Tempur-Pedic North America, Inc.
              • Swedish Sleep Shop
              • Tempur-Pedic Direct Response
              • Sealy Mattress Manufacturing Co
              • Sealy, Inc
              • Sealy Mattress Co.
              • Sealy Mattress Company
              • Cocoonâ„¢ by Sealy
              • Sealy®
              • Sealy Posturepedic®
              • Optimumâ„¢
              • Stearns & Foster
              Hours of Operation

              Primary

              M:
              8:00 AM - 5:00 PM
              T:
              8:00 AM - 5:00 PM
              W:
              8:00 AM - 5:00 PM
              Th:
              8:00 AM - 5:00 PM
              F:
              8:00 AM - 5:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Ms. Patrice Varni, Sr. Vice President of Tempur Sealy Brands
              • Ms. Barbara York, Customer Service Supervisor
              • Mr. Dan Wagner, Vice President of Customer Care
              Contact Information

              Principal

              • Mr. Dan Wagner, Vice President of Customer Care

              Customer Contact

              • Ms. Stephanie Gaines, Executive Assistant to the President
              • Mr. Rick Anderson, President-North America
              • Ms. Patricia Cheeks, Customer Service Representative
              • Ms. Patrice Varni, Sr. Vice President of Tempur Sealy Brands
              • Ms. Barbara York, Customer Service Supervisor
              • Mr. TJ Johnson, Customer Service, Sealy
              • Mr. Dan Wagner, Vice President of Customer Care
              Additional Contact Information

              Fax Numbers

              • (859) 259-9843
                Primary Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              715 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/14/2024

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              I recently ordered a Tempur-Pedic mattress topper for my boss. After placing the order, I received an email from Tempur-Pedic stating that I needed to provide them with copies of confidential documents (credit card bill, utility bill, etc) in order to prove my address. These documents are private and confidential. Releasing them puts my boss (and all consumers they ask this from) at risk and vulnerable to identify theft and scams. This is not a government agency that has the right to request documents of that sort, this is a commercial company selling a retail product! They do not have the right to ask this of their consumers, especially in this day and age when virtual scams are growing rapidly. If they need to verify an address, it should be done in a safe and secure manner.
              Read More
              Read 714 More Complaints

              Customer Reviews

              179 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Ken M

              11/07/2024

              BUYER BEWARE! I ordered a mattress topper for $200.00 that was falsely marketed as being superior to “others” at reducing latex foam related heat through the use of special technology. When I received it and slept on first night I was burning up hot! It was like sleeping on hot charcoal briquettes. Next morning I packaged it up to send back for a refund. I call the number on my order confirmation and receipt. The customer service could not have been ruder. Said it was my problem and no refund. I asked to speak to his manger so he reluctantly escalated my call to the escalation manager. She was even more belligerent and rude. Said it was my fault and that I should have not thought that because on the Tempur pedic website it showed picture of the topper use of technology to keep it cool, that there would be no heat. Than chastised me for not seeing their minuscule return policy script. NEVER BUY FROM THIS COMPANY! Their product was cheaply made, didn’t fit and looked like it cost maximum $20 to manufacture. RIP OFF
              Read 178 More Customer Reviews

              Local BBB

              BBB serving Greater Kentucky and South Central Indiana

              More Info on Local BBB

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