Business ProfileforGreen's Toyota of Lexington

Horrible experience at Green's Service Department. Purchased a Used 21 RAV4 upon driving it home I kept hearing a noise when I applied the Brakes. Went back to Greens withing 5 days of purchasing the car. The services department looked at the car and the shims were not properly placed. The fixed the problem with no charge, drove off the lot and the next day the noise was still there. Took the car back the 2nd time and they could not hear the noise the service attendant stated that all RAV4's have this noise and thar it was rust on the breaks and when the car was driven for a few minutes it would stop. WRONG! I recorded the noise the 3rd time and went back to Green's and they stated that they found the problems with the front brakes and the router. Great again No charge. At this point I have spent thee days having the car inspected and supposedly fixed. Within a day the car was making the same noise. Went today to another mechanic and he installed new brakes and routers. Guess what no Noise. I will never trust Green's again. Oh by the way, this is the 4th car and the only used car I have bought from them. Goodbye to Green's Toyota.

Rita, I am sorry for the less than perfect experience you had here with our service department. I'm truly sorry to hear about the frustrating experience you had with our service department. We aim to provide exceptional service to all our customers, and it’s clear that we fell short in your case. I understand how dealing with repeated issues can be incredibly frustrating, especially after placing your trust in us. Your feedback is invaluable, and I want to assure you that we take it seriously. We will investigate what happened during each of your visits to ensure this does not happen again. It’s clear we did not resolve your brake noise issue effectively, and for that, I apologize sincerely. If you are open to it, I would like to personally ensure that any future issues with your vehicle are addressed properly. Please contact me directly at 859-422-7316, and we can arrange a time that is convenient for you. We value your business and would like the opportunity to make things right in the future. Thank you for bringing this to our attention. We hope to regain your trust and show you the high standard of service that Green's Toyota is known for. Sincerely, Dwight Couch Experience Manager Green's Toyota