Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/30/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Mailed books back to this company for a quoted return of $130. After books are checked in, they then tell you that you can expect payment within 3-5 WEEKS...! Absolutely no reason it should take that long. When you try to contact customer support via chat, they end chat abruptly when you ask for a supervisor to contact. The next one said 1-2 days for a call back from a supervisor. 3 days later, still no call. Most recent contact was to try and get address and location for BBB complaint and that person wouldn't assist with that either.
Business response
03/09/2022
Business Response /* (1000, 5, 2022/01/10) */ We appreciate your patience. Payment via PayPal has been submitted. Please allow 3-5 business days for the payment to appear. Consumer Response /* (2000, 7, 2022/01/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes, FINALLY the business issued me the money I was owed.Initial Complaint
12/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a book on November 30th that ecampus.com (biggerbooks.com) was advertising that they had and that it would arrive before Christmas. My card was charged and I waited. I received no communication in the next two weeks, so returned to my account to see if there had been any updates to my order. It indicates my order is still processing and being prepared for shipment. I sent them a message asking if they had an estimated timeline; I was hoping to have this for a Christmas present. I still have had no communication with anyone about when I could receive any sort of update. I want the company to deliver on the book they were advertising they had in stock. At this point, I have passed up two other deals in which I could have purchased it so if I have to go elsewhere, they have effectively ruined Christmas and cost me an additional $100 (by having passed the other two deals I had found.)Business response
03/09/2022
Business Response /* (1000, 5, 2021/12/20) */ The publisher of this item is unable to provide a timeframe for when the item will be available. We are happy to refund the order or to continue holding the order in place. We are unable to provide a clear expectation of when the item will be available. Consumer Response /* (2000, 7, 2021/12/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) Please refund my purchase in its entirety. The website needs to make it more clear if they have titles in stock, and should not be allowed to charge shoppers for out-of-stock items. Reading through other complaints, this is a common issue for this business.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
141 total complaints in the last 3 years.
50 complaints closed in the last 12 months.