Customer ReviewsforWatson's

Jim in parts was very helpful on pump replacement and install

I was on the BBB website to file a complaint for whatever reason it encouraged me to write a review. On June 13, 2024 I was scheduled a pool opening. When I scheduled the appointment I was told over the phone that the service included draining & removing the pool cover, hooking up the sand filter & adding the pool chemicals. We'll it took them more time to drain the pool cover than anything else they did which was NOTHING. They didn't add any chemicals or start my pump because they said my water was too low. At this point I'm furious because not only did they do absolutely NOTHING for over $200 but because the pump they were using was epic fail & they dumped all the dirty water & residue on the pool cover into my pool! When I called the store to address my complaint I was told they do not remove the water off the pool cover, if that's true then why did they do it?? I never asked them to, they just started when they got here. If that was not part of the service they should have never started & been on their way but instead they caused what would have been a minor pool cleaning a MAJOR one that cost me extra money & caused disappointment to my grandchildren because they couldn't get in the pool because it was filthy. The service was Hideous. I will NEVER use them again! I spent over $200 for service not only was Hideous but also pathetic! They took my hoses with them I had to call the company for them to bring back later that day. They tried to compensate with a case of chlorine that they left behind because I didn'tagree to purchase it after the poor service I just experienced & I will proceed to file my complaint by letter with pictures to BBB

I paid for a pool liner on back order in 2021 with John Randolph. I was never contacted to hear that it had arrived in stock. When I finally called them to check on the status they said they had delivered it to me and the file was closed but that never happened. I feel they stole from me.

We purchased a hot tub, cover, steps, and cover lift on 5/15/23 and were told that it would take about 3 weeks for delivery. After approximately one month we tried to get an update for the expected delivery. Our salesperson was "never there" and never returned our messages. After finally talking with him nearly 2 months after the initial order he assured us that he would try to get an update and call us back. We are still waiting on that call. The third-party delivery company called us a few days later to schedule the installation. The order was finally delivered on 7/26/23. We were delivered an incorrect and USED cover for our hot tub. The delivery person said that he would call it in but also recommended that we call as well. We called immediately and of course of salesperson "just left" so I spoke with a manager. That manager said that he would look into the problem and call me the next day. I am still waiting on that call as well. We have tried to get a resolution via phone and e-mail. We will NEVER buy anything from Watson's again.

Brent and Tay were great to work with. They made the process very easy and were very accommodating. I would definitely recommend Watson’s for future purchases.