Business ProfileforWatson's

4/24/2024 I was informed I was a winner of a $500 giftcard from Watsons of Louisville, KY. Watsons holds a pool school promotion every year at pool opening time. They send emails if your signed up to remind you to register for a chance to win giftcards and prizes. I actually won a $100 giftcard a couple years back. This year same reminders and I entered as usual. An email blast is sent telling you to check to see if you are a winner. I did and my name was listed on the website as a $500 giftcard winner. Screenshots attached. Under good faith of having the card mailed to me, I ordered a hot tub cover replacement that had to be special ordered and paid the difference of the giftcard amount to place the order. When the giftcard didn't arrive in the specified time I called the store, I had to do this last time I won too. I spoke to store manager who told me I was not the "***** ****" who had won. Only the name is listed with the prize next to it, just like the previous time I won. He said I had a common name and there wasn't anything he could do about it. When I asked to speak to a district manager or owner and he said the buck pretty much stops with me. There is no listed corp to call and told each store has different owners. I sent an email and was answered they already told me there's nothing they could do. At this point I canceled the order and asked for a refund which I received. I never once actually asked for anything from him other than the giftcard I had won. My wife and I have been loyal customers buying a pool, hot tub, yearly chemicals and much more over the years. Poorest customer service I've received in a long time. I have many years of upper management myself and would never treat anyone how I was treated.