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          Find a Location

          Aire Serv of Louisville has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Aire Serv of Louisville

              6301 Fern Valley Pass Louisville, KY 40228-1059

              BBB Accredited Business

            • Aire Serv of Louisville

              801 S Park Rd Elizabethtown, KY 42701-8100

              BBB Accredited Business

            Business ProfileAire Serv of Louisville

            Heating and Air Conditioning
            Multi Location Business
            BBB accredited business

            Contact Information

            6301 Fern Valley Pass

            Louisville, KY 40228-1059

            Visit Website
            Email this Business
            (502) 561-0011

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/25/2012

            Years in Business: 47

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Aire Serv offers  heating and air conditioning installation, maintenance, and repair.

            Business Details

            This is a multi-location business.

            Find a Location

            Aire Serv of Louisville has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Aire Serv of Louisville

                6301 Fern Valley Pass Louisville, KY 40228-1059

                BBB Accredited Business

              • Aire Serv of Louisville

                801 S Park Rd Elizabethtown, KY 42701-8100

                BBB Accredited Business
              Location of This Business
              6301 Fern Valley Pass, Louisville, KY 40228-1059
              Email this Business
              BBB File Opened:
              10/30/1986
              Years in Business:
              47
              Business Started:
              11/1/1977
              Business Incorporated:
              1/1/1977
              Accredited Since:
              10/25/2012
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of HJ02511 for this business, issued by Kentucky Department of Housing

              These agencies may include:

              Kentucky Department of Housing

              101 Sea Hero Road

              Frankfort KY 40601

              BBB records show a license number of HM01015 for this business, issued by Kentucky Department of Housing

              These agencies may include:

              Kentucky Department of Housing

              101 Sea Hero Road

              Frankfort KY 40601

              BBB records show a license number of HM01015 for this business, issued by Kentucky Department of Housing

              These agencies may include:

              Kentucky Department of Housing

              101 Sea Hero Road

              Frankfort KY 40601

              BBB records show a license number of HM01015 for this business, issued by Kentucky Department of Housing

              These agencies may include:

              Kentucky Department of Housing

              101 Sea Hero Road

              Frankfort KY 40601

              Type of Entity:
              Corporation
              Alternate Business Name
              • Universal Installations Incorporated
              Business Management
              • Mr. Lee Downing, President
              • Jackie Howard, Marketing Director
              Contact Information

              Principal

              • Mr. Lee Downing, President
              • Jackie Howard, Marketing Director

              Customer Contact

              • Jackie Howard, Marketing Director
              Additional Contact Information

              Fax Numbers

              • (502) 561-1224
                Primary Fax

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/19/2023

              Complaint Type:
              Billing Issues
              Status:
              Answered
              Complaint Details Unavailable
              Read 1 More Complaints

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              J. B.

              03/07/2022

              I was quoted a $89.00 charge on Friday and on Monday the charge was up to 444.00 and was told furnace was not under warranty, whereby I only authorized the 89.00 charge but they tacked on the additional charge.

              Aire Serv of Louisville Response

              03/08/2022

              This call is for a unit that we installed in 2016. The call was initiated on Friday 03/04/22 and was ran on Saturday 03/05/22. The customer was informed, when calling in, that we have an $89 diagnostic fee, once the diagnosis is complete the technician will quote the repair. If the customer decides not to do the repair the charge is just $89 for the trip and the diagnosis. If the customer chooses to do the repair the $89 diagnostic fee is waived. This is a script that is presented to each customer calling and we have the recorded call where the customer was informed of this process. Upon arrival we learned LG&E had turned the customers gas off to the unit due to safety concerns. There was nothing wrong with the unit but the gas line serving the unit was leaking. We diagnosed that both the fittings and the connector were leaking and informed the customer that the cost to repair would be approximately $400.00. The customer informed our technician “do what you have to do”. The technician completed the repairs and then confirmed that there were no additional leaks. Additionally, he confirmed the proper operation of the furnace and blower and presented the invoice. We do not have customers sign the electronic invoice due to Covid 19 restrictions.

              Customer Response

              03/08/2022

              Unit was under warranty, and the $89.00 that was authorized was to fix gas leak and there was no charges for anything else.After you pay almost $10000.00 for a unit you would think the warranty would still be good, and I resent the fact that Aire=Serv would lie and say that I was told of these charges.

              Customer Response

              03/10/2022

              No Invoice was given too us and today is Thurs.3-10-2022 and still no invoice for the 444.00 we were charged.

              Local BBB

              BBB serving Greater Kentucky and South Central Indiana

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