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            Business ProfileMetro 1 Heating & Cooling, LLC

            Heating and Air Conditioning

            Contact Information

            1119 Logan St

            Louisville, KY 40204-2420

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            Email this Business
            (502) 231-2269

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            1119 Logan St, Louisville, KY 40204-2420
            Email this Business
            BBB File Opened:
            8/13/1999
            Years in Business:
            17
            Business Started:
            2/8/2007
            Business Incorporated:
            2/1/2007
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 17859 for this business, issued by Department of Codes & Regulations

            These agencies may include:

            Department of Codes & Regulations

            444 South Fifth Street

            Louisville KY 40202

            (502) 574-3321

            https://www.louisvilleky.gov/ipl/CEB/

            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Metro One Heating and Cooling
            Business Management
            • Mr. Steven L. Redmon, Owner
            • Ms. Noel Reck, Office Manager
            Contact Information

            Principal

            • Mr. Steven L. Redmon, Owner
            • Ms. Noel Reck, Office Manager

            Customer Contact

            • Ms. Noel Reck, Office Manager
            Additional Contact Information

            Phone Numbers

            Email Addresses

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            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            2 Customer Reviews

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            Most Recent Customer Review

            Mary Pat P

            11/13/2023

            They came out to look at my furnace due to it was not working, this was on Friday. They stated that the furnace needed to be replaced, They were to call Monday morning to give an estimate. they NEVER called back and I just received a bill for $85. So completely unprofessional and shady!!!!! Do not use this horrible company.

            Metro 1 Heating & Cooling, LLC Response

            11/14/2023

            We were called out to this home for a report of no heat. Our service fee call fee is $85.00. When the tech arrived, he advised the customer that her system was beyond repair and that we would provide a proposal for a replacement on Monday. A proposal was sent via email to this customer on 11/7/2023, albeit 1 day later than promised, I am one person in this office and we are often very busy when the cold hits. We sent an invoice for the service call as is customary however, on the invoice, I personally left a note saying that if this customer had us install a new furnace, this invoice would be zeroed out. I am not sure why this customer perceived us to be "shady" but I guess she is entitled to her opinion. Perhaps a phone call to the office would have been an more appropriate response.
            Read 1 More Customer Review

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            BBB serving Greater Kentucky and South Central Indiana

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