Business ProfileforMartini Italian Bistro

I fell in love with this restaurant my first time going about 5 years ago, food is always excellent and service was wonderful........UNTIL recently!! I have to say the food is still excellent but the service, well, less than wonderful. It's actually extremely disappointing, especially when you have loved going to a place that you have once enjoyed going to. The last few times has me questioning if I want to go back and try again. I feel like I'm setting myself up to be disappointed all over again. The service, for "us" and I mean a person of color was very poor, I actually had to say something because it was that bad. I would hope that it's not how they want to be reviewed especially being that my family and I really enjoyed going at one time. When you find a restaurant you enjoy but service is less than par it just makes you not even want to go back.

Evonne, Thank you for your comments. The fact that you think your service was poor because you are a person of color is very disturbing. As the owner, I embrace all cultures and ethnicities, in fact, 4 out of 5 of my managers/chefs are African American or from minority cultures. I sincerely apologize for any poor service. We are extremely short-staffed which may have contributed to any failings on our part. Your business is very important to us. Please ask for me personally on your next visit so I can ensure your complete satisfaction. Thanks, Jim Davis

Thank you for your response and I certainly appreciate it, however I'm not sure what you find disturbing about what we experienced. Is it disturbing that I'm saying it and you don't want to believe it?? Is that what is disturbing to you? I'm curious on what your are calling disturbing, I'd love to know! The service we received, now that's disturbing. Maybe you as the manager might not have an issue with different cultures and ethnicities but however your staff might have different views. No one on this earth wants to dine out and experience that type of issue or think they are going to experience racism but unfortunately it happens everyday. I'm not saying every bad experience has been based on the color of our skin but again this has happened the last few times we've been there. This wasn't the first time, I'm just now writing about this because of how many time this has happened. If you want to call our experiencing disturbing then yes because it was disturbing sir!! I've had other family members also experience the same, I have grown children that have dined there on other occasions with friends and they have said the same, maybe you might not be aware of it. Maybe because you aren't experiencing it but I do hope that you can actually listen to a customer and "their" experience and maybe use it as a way of teaching staff on how to treat customers of all races.