ComplaintsforGE Appliances

• Initial Complaint

  11/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our GE electric cooktop had some issues. We contacted GE who in turn assigned a technician in Aug 2021. The technician came and looked at the issue and said that he had to order some replacement parts. The technician ordered parts which shipped to his home instead ours. He then comes back in a few days and says he ordered the wrong parts and re-orders. Then he comes back and takes apart the cooktop and puts some parts and says the issue resolved. In less than a month the electric cooktop goes crazy and heats up every burner even when the cooktop is off. We can GE and they assign the same technician who comes and says something is wrong and he needs to re-order the entire parts. This time the parts get shipped to us. He comes and looks at the parts and says its defective from the warehouse they shipped. Goes and re-orders the same but 2 quantity as he wants to be safe. The parts come. We get automated calls asking us to confirm the technician appointment. We get a text saying the technician will come from 12.50pm - 2.50pm. The day of the service we get an email that our service moved to a date 3 weeks down. We call GE call center and wait for 1 hour when someone picks up and casually says the technician called but was not able to reach you and there was no option to leave a voice mail. Could'nt have been lamer with an excuse i guess. We never received a call and they are not apologetic in them changing. The technician when he came said there is a huge fire hazard if the cooktop is used and but can use it for a little while and turn the breaker off. We spent close to $400 on the first service and they have additional fees ready to charge us for something they were not able to fix.

  Customer response

  12/01/2021

  Date of Problem Occurred - 8/6/2021

  Date Complained - 8/6/2021

  Purchase Date - This is service date.

  First Service Date by GE - 8/13/2021 - The service technician came to diagnose the issue and ordered parts which was shipped to his home. Invoice - $0.00

    Second Service Date by GE - 8/26/2021 - Technician ordered wrong parts to his home and rescheduled service - Invoice $0.00

    Third Service Date by GE - 9/10/2021 - The technician serviced the "issue" and confirmed everything was working fine. Invoice - $333.73 (Parts and Labor included)

    Cooktop doesn't work and scheduled appointment with GE for 11/6/2021

    Fourth Service Date by GE - 11/6/2021 - Technician reviews the issue and says the parts he put in were messed up. Re-order parts to his home and schedules service for 11/23/2021.

    Fifth Service Date by GE - 11/23/2021 - Technician doesn't show up. We receive call on 11/22/2021 at 6.43 pm asking us to confirm appointment which was scheduled between 12:50pm - 2:50pm. We confirm the appt

    No one shows up and we get email that service was rescheduled to Dec 10, 2021. We called Customer Service and they mentioned that the technician tried calling us on 11/23/2021 at 7.30am and we never answered the call and they were not able to leave a voicemail.

    Our call records confirm we NEVER received any call from GE technician that day.

   

    GE Technician Name - ****** *******

   

  Product - GE Electric Cooktop

  Model # 7030SJ1SS

  Disputed Amount - $333.73 + $2,500 Compensation for lack of communication, loss of time and bad service which could have resulted in fire accident

   

   

   

   

  

  Business response

  12/02/2021

  Thank you for the opportunity to review Complaint ID# ******** dated 11/24/21.
  
  I left a voicemail with the consumer on 12/2/21 offering to replace his cooktop with a brand-new unit at a discounted offer of $289.67.    
  
  **** ******

• Initial Complaint

  11/29/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased a coffee maker total cost 323.00. After 7 months water was coming down coffee maker and ruined my floor. I contacted ***** at GE and he sent out a replacement. This coffee maker would not dispense all of the water and would cause every other pot to overflow. And the original coffee pot was peeling and corroding. Asked for a refund returned coffee maker. First I was told I would be credited in 5-7 days. After 7 days I was told 7-10 days. Still no refund.

  

  Business response

  11/29/2021

  Thank you for the opportunity to review Complaint ID# ******** dated 11/23/21.
  
  We shared the consumer’s complaint regarding the refund today 11/29/21.  The team manually transmitted the refund today and the consumer will see it applied to their account within the next few business days. 
  
  **** ******

  Customer response

  11/29/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Regards,
  
  ******* *********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩