Business ProfileforH & E Comfort Services, LLC

My name is *** ********, I live alone at ******************************************************I purchased a Generac generator from H&E for $19,000, in September ******* primary reason for writing is to ***ort two separate occassions, when the generator came on, although the power was ON. It occured at a different time and day than the programed "run cycle".This is a malfunction which must be ***orted to H&E and generac. The weekly run cycle is every Sunday at 5 am. As instructed by H&E, I ***orted the problem. The person that took my call arranged a service call. The attending service ***** ******, told me this occurance is "not out of the ordinary, sometimes it just happens". The second malfunction occured on September 15, 2024. I am not sure when the generator started to rum but I noticed it at 9:15 am, I checked again at 9:40, it had stopped running. I ***orted the problem to H&E early morning on September 16, as of September ****************************** I contacted Generac on Sept. 17, I spoke with ***** *******. She told me that H&E should have analyzed the generator to determine he cause of the problem. ***** ***orted the problen to H&E, the service *** will come by on Th. 9/19.During my conservation with ***** I mentioned that I had just purchased a membership/annual fee for H&Es "Worry free membership price of $450.00. It provides 24/7 monitoring, 365 days a year. ***** assured me that was not happening, because there is NO WiIFIi connedtion!!This is the most egregious blunder thus far!