Business ProfileforDSLD Homes

From the beginning, we have had issues with DSLD. From their loan officer lying to us about interest rates, to the 30-day walkthrough, they have over-promised and under-delivered. Upon our initial walk through it was clear that the house was not ready to move-in. Our punch list only had the major issues on it, as the superintendent did not write everything down (nor did we know that would be an issue later on). It has been nearly a month since we have moved in and we STILL don't have basic items taken care of. Additionally, the superintendent has a history of telling us he will take care of the issue (an example being that we are missing our garage door seal leading into the house) and he "has it in my truck" for the past three weeks. We have asked him 4 times minimum now and we still don't have it installed. Meanwhile its allowing the 90+ temperatures to seep in our so called "energy star certified" home. Speaking of which, it took two weeks for them to fix an AC issue in our home. Multiple times we were told someone would be out to fix it, twice someone showed up and it still didn't properly cool certain rooms of our home. After more than 48 hours no contact I reached out to the superintendent, and he felt the need to remind me it's a "holiday weekend" (4th of July) and that our issue is not a priority (unlike what he said in writing just a few days before). He also felt it appropriate to blame his lack of communication on my marriage stating, "I don't know what kind of communication issues you have in your marriage but....". There has been no professionalism from this company nor are our items being fixed as part of their contract in a timely manner. The final straw was when I found out he spoke to other professionals about us being "customers who will always find something to complain about and you can do no right". The S and L DSLD is supposed to stand for serve and lead and their employees and contractors lack both.