Hargraves Plumbing is a family owned and professionally licensed plumbing contractor in Lafayette, Louisiana, focused on new construction plumbing, residential plumbing remodels, and commercial plumbing projects alike. Plus, Hargrave’s Plumbing is always striving to be the best plumbers in Lafayette, LA you can find. From Water Heater Repairs in Lafayette, to Fixing a Clogged Drain, to a Complete Kitchen Plumbing Remodel, we’ve got you covered. If you value quality craftsmanship, reliable work and satisfaction, Hargrave Plumbing in Lafayette, LA & Youngsville, LA should be your first call. 337-344-3920. Since 2005, Travis & Bridget Hargrave have been serving the plumbing needs of the Greater Acadiana area and it’s great residents.

Business Details

This is a multi-location business.

Location of This Business

141 Ridgeway Drive Suite 102, Lafayette, LA 70503

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BBB File Opened:

8/17/2018

Years in Business:

Business Started:

4/23/2012

Business Incorporated:

4/23/2012

Accredited Since:

2/22/2023

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of 5401 for this business, issued by State Plumbing Board of Louisiana. The expiration date of this license is 12/31/2024.

These agencies may include:

State Plumbing Board of Louisiana

11304 Cloverland Ave

Baton Rouge LA 70809

(225) 756-3434

BBB records show a license number of 9436 for this business, issued by State Plumbing Board of Louisiana. The expiration date of this license is 12/31/2024.

These agencies may include:

State Plumbing Board of Louisiana

11304 Cloverland Ave

Baton Rouge LA 70809

(225) 756-3434

BBB records show a license number of 40810134K for this business, issued by Secretary of State

These agencies may include:

Secretary of State

P.O. Box 94125

Baton Rouge LA 70804

(225) 925-2880

Type of Entity:

Limited Liability Company (LLC)

Hours of Operation

Primary

M:: 7:00 AM - 5:00 PM
T:: 7:00 AM - 5:00 PM
W:: 7:00 AM - 5:00 PM
Th:: 7:00 AM - 5:00 PM
F:: 7:00 AM - 5:00 PM
Sa:: Closed
Su:: Closed

Contact Information

Principal

Travis T. Hargrave, Owner

Customer Contact

Travis T. Hargrave, Owner

Additional Contact Information

Email Addresses

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Primary

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Customer Complaints

3 Customer Complaints

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Most Recent Customer Complaint

04/09/2024

Complaint Type:: Billing Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

Contacted the business for an estimate on the installation of new water lines. This was our second estimate for the repairs. The plumber called after arriving to suggest doing a test that cost $700. We rejected the test. His boss called back suggesting we need to get a water test for $350 in order to get an accurate estimate. Since the water test, we have had two other estimates and neither have mentioned needing to do a water test in order to provide an estimate. This was done on April 4, 2024. I can understand a service call but an extra charge for a water test that does not appear to be a standard process is not acceptable.

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Customer Reviews

2 Customer Reviews

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Most Recent Customer Review

Carolyn M

03/24/2024

They arrived a little before 9 AM and left at approximately 11:15 AM. We asked for a broken pipe that was in the ground outside of our bathroom that was leaking to be repaired. That was all we needed. They kept trying to talk my husband into re piping the whole house. He told them he didn’t want to. They kept asking. They asked to see the inside of the house. There was no reason for that. They wanted to replace our hot water tank. Again, they were not here for that. Most of their time here was spent trying to talk us into things we didn’t need and sitting in the van. I assume they were running the clock on us trying to cause us to have a higher bill. They replaced about 1 foot of pipe. We think it is ridiculous for that small a job to cost us $358 when most of the time they were in the truck and trying to talk us into things we didn’t want.

Hargrave's Plumbing, LLC Response

03/27/2024

I'm sorry that you were unhappy with the service our team provided. We strive to provide the best customer service we can. My technicians commented on how nice Mr. ***** was. Upon looking at your file I can see that the charge was only for the time it took to locate the leak and replace the damaged piping. There was no additional charge for the time it took for the technicians to work up the estimates. The reason the estimate was done is because of the condition of the piping of the home. The home is run with a mixture of copper, galvanized, pex, and poly butylene piping. Polly butylene and galvanized piping both pose concerns and issues. Please see the links provided. Our technicians are trained and know the damage that can be caused due to this. This is the reason the estimates were provided. https://porch.com/advice/polybutylene-piping-concerns-risks-resolutions https://www.whittinspections.com/homeowner-resources/galvanized-pipes/

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Local BBB

Better Business Bureau Serving Acadiana

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Hargrave's Plumbing, LLC

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