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          Joule Energy has 1 locations, listed below.

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            • Joule Energy

              701 S Alexander Street, Suite A New Orleans, LA 70119

            Business ProfileJoule Energy

            Solar Energy Product Services

            Contact Information

            701 S Alexander Street, Suite A

            New Orleans, LA 70119

            Visit Website

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            12 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            Solar Installation., LED Lighting, LED Lighting

            Business Details

            Location of This Business
            701 S Alexander Street, Suite A, New Orleans, LA 70119
            BBB File Opened:
            5/10/2010
            Years in Business:
            15
            Business Started:
            1/1/2009
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 53836 Commercial License for this business, issued by LA State Licensing Board for Contractors

            These agencies may include:

            LA State Licensing Board for Contractors

            2525 Quail Drive

            Baton Rouge LA 70808

            (225) 765-2301

            Fax: (225) 7652431

            https://www.lslbc.louisiana.gov/

            Type of Entity:
            Partnership
            Alternate Business Name
            • Joule, LLC
            Business Management
            • Mr. Bob O'Hara, Customer Service Representative
            Contact Information

            Customer Contact

            • Mr. Dylan Solomon, Accountant
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            12 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/04/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            Joule has always been difficult to get in touch with in order to file warranty claims. Emails went unanswered for months, they never answered the phones, their voicemail was full so you couldn't leave messages. In 2022 I was able to get in touch with someone at Joule and schedule removal and reinstallation so my roof could be repaired, and at that time they also provided warranty work for many panels which has been out of service for months. However, a few months after this, another panel dropped off the system and I've never been able to get in touch with them since that time.I was contacted in the last week of November by a competitor in town who stated that they were taking over service work for Joule's customers because they were exiting the residential market. However, I was informed that Joule is still a going concern but that they are focusing on commercial projects. As far as I know, no formal agreement was made to transfer warranties to this competitor, and so Joule should be responsible for honoring its warranties.
            Read More
            Read 11 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Erik S

            09/15/2023

            I have been trying to contact Joule for over a month for warranty service and I have not gotten a call or email contact back. This is the 3rd time I have needed service. The first time was to remove my panels to replace my roof and it took months for them to contact me back on that one too. The second time was when my monitoring went out because of 3G cell service being discontinued and they contacted me back fairly quickly to tell me that it would around $1000 to update the inverter to use newer cell technology. It seems unless there is a sale to be made they don't care even a little bit. I am having to contact another company to see if my system can be fixed.
            Read 2 More Customer Reviews

            Local BBB

            BBB of Greater New Orleans Area

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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