Business ProfileforFast Tax

I called and spoke with a representative on Thursday, March 28th and she advised me that I could get one sheet of paper that they forgot to print for me. Well lo and behold I called today and the manager ****************** told me I have to pay $40 to get the one sheet of paper that they forgot to give me as part of my return. He is very rude and I strongly suggest for people to go elsewhere to get their taxes done because this place is a rip off!!! These folks need to be put out of business because they dont know how to do business and I will be requesting my fee back through this company since they forgot to give me a copy of my return!!!!

Ms. Jackson, I regret any confusion that may have arisen regarding the receipt of a copy of your tax return. However, I must address some inaccuracies in your statements. At Fast Tax, it is our standard procedure to provide every client with a comprehensive copy of their federal and/or state tax return(s), including all schedules and statements. During our recent conversation on 04/02/2024, you mentioned that you are missing page 2 of your 2022 Form 1040 (federal return). Allow me to clarify that the copies provided to our clients are not manually printed by our tax preparers; meaning, the preparer does not select which page, schedule, statement, etc. are printed; instead, they are printed as complete sets with the press of a button. Therefore, it is highly unlikely for any specific page to be omitted while others are printed. Regarding the fee associated with obtaining additional copies of previously received returns, I would like to emphasize that this practice is not unique to our firm but rather a standard industry procedure. The IRS and the Louisiana Department of Revenue both impose fees ranging from $15 to $60 per copy for federal and state tax returns, respectively. At Fast Tax, we pride ourselves on our commitment to customer service and professionalism, which have been the cornerstones of our success for over three decades. I sincerely apologize if any remarks made during your conversation with Jason came across as rude or offensive. Your satisfaction is paramount to us, and I am here to address any further concerns or questions you may have. Please do not hesitate to reach out to me at your earliest convenience.