Business ProfileforTrouth Air Conditioning And Sheet Metal, Inc.

On 6/20/24, we bought our home with the understanding that everything was in working order. The AC had been cleaned and checked by Trouth AC on 5/15, and we received a diagnostic report before closing, which indicated that everything was in good condition. However, during our final walkthrough on 6/17, we noticed water dripping out of the drain line, and Trouth AC inspected it, assuring us that the line was draining fine. On 7/4, I contacted Trouth after hours because the house was not cooling correctly. They scheduled a visit for 7/7, but due to a delay, they came on 7/8. During the visit on 7/8, *****, who had conducted the original diagnostic in May, mentioned that the ductwork to the master bathroom and closet was too small and should be replaced with larger-sized ductwork running from the central AC unit to the master bath and closet. He also noted that the unit in the attic was sweating excessively. When asked if adding more ductwork would help, he suggested it might but was unsure and said someone else would need to assess the situation. Following this, I spoke with ****** and requested a quote for the necessary changes, but we are still waiting for someone to contact us. After speaking to previous Trouth employees regarding this issue, they made it very clear that it was not Trouth's intention to lie about something like this. On 7/23, another AC company inspected the issue and recommended changing the Plenum and installing another return. Finally, on 8/26, another AC company replaced our Plenum and installed another return. The old Plenum was in a terrible state, and the installer confirmed that it should not have passed a diagnostic. I believe Trouth AC deceived us. Had we known about the state of the Plenum during negotiations, we would have requested a price adjustment from the seller.